QUALITY CARE ANALYST (HYBRID)

This is a Hiring Talent Pool: We are accepting applications for multiple Quality Care Analyst openings within the UCPath Center. Apply today to be considered for upcoming openings!

For UCOP internal applicants, please login to the internal candidate gateway at:

Position Base
Riverside

Location
UCPath Center

UCPATH CENTER

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world.

The UCPath Center is the University of California's shared services center in Riverside, CA. The UCPath Center manages the payroll, benefits, and other human resources transactions for more than 200,000 UC employees working across ten UC campuses, five medical centers, three national labs and more. The staff at the UCPath Center work in a variety of areas including business operations, customer service, quality management, technology, training, human resources and communications.

Position Summary

This incumbent uses critical thinking, analytical, and problem solving skills to research, analyze and develop solutions to a wide range of complex human resources (workforce administration), benefits, general ledger, and payroll issues and concerns. The incumbent must be able to research and troubleshoot business processes and program systems issues. The incumbent will demonstrate good judgment in selecting methods and techniques for obtaining solutions. The incumbent will work independently as well as collaboratively with internal and external team members to accomplish resolve.

Key Responsibilities

30%

Establishes trust with locations by providing accurate and efficient resolution to complex and/or escalated issues and inquiries through multiple channels (phone, email, or portal). Researches, analyzes, and resolves complex issues relating to payroll, benefits, workforce administration and general ledger.

30%

Provides accurate and efficient resolutions by following appropriate methodology for determining the correct course of action and/or escalation.

15%

Educates location transactors on resources such as Manager self-service and various case management dashboards.

10%

Coordinates with a variety of external and internal contacts to assist in resolving issues or concerns.

10%

Ensures delivery of quality service with every interaction. Uses case management to track issues from initial contact.

5%

Incumbent will complete accurate and actionable case management documentation and adhere to resolving issues within established service targets.

Skills and Abilities
Required Qualifications

• Knowledge of common organization- or research-specific and other computer application programs.
• Strong communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Skilled analyzing complex issues. Strong policy analysis techniques.
• Strong customer focus with the ability to resolve escalated situations by providing sound resolutions.
• Ability to multi-task with demanding timeframes.
• Highly self-motivated and ability to work in a fast-paced environment with multiple tasks and changing priorities.

Education
Preferred Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.

SALARY AND BENEFITS

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

Job Title
Payroll Analyst 2

Job Code
006943

Salary Grade
Grade 19

Payscale:
$61,000 - $71,000 - Salary offers are determined based on final candidate qualifications and experience.

Full Salary Range:
$52,100 - $89,700

Benefits: For information on the comprehensive benefits package offered by UCPath Center visit:

ADDITIONAL INFORMATION

This position will work a hybrid schedule which includes a combination of working both onsite at the UCPath Center in Riverside and remote in California.

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

JOB CLOSE DATE

For first consideration, please apply by: April 30, 2023

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position.

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014.

August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral.

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. .

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