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SVP, Business Banking Sales Manager

Community Bank, N.A.
dental insurance, paid holidays, tuition reimbursement, 401(k)
United States, New York, Fairport
June 28, 2023

At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.


The location of this role is flexible, and can potentially be based from anywhere within the bank's footprint.

The Business Banking Sales Manager will be responsible for leading our distinguished team of Business Banking Officers in developing and maintaining banking relationship needs with business customers. The Business Banking Sales Manager will ensure that business accounts are retained, that client relationships are appropriately serviced, and that all activities within the institution's business banking line of business are effectively managed to best meet customer needs. In addition, this position will be responsible for developing/leading sales and business development strategies in support of the Bank's products and services, collaborating with marketing to ensure traditional and digital marketing focus. This position will maintain a strong alignment with the Retail Banking leadership team

  • Oversees and drives the development of new and existing business relationships; leads an experienced team in their actions of selling and servicing Loan, Deposit and Cash Management products.
  • Directs the exchange of referrals with internal business partners representing Retail Banking, Insurance, Wealth Management and Employee Benefits products and services.
  • Implements well-defined strategy to best serve business customers and drive sales production; works closely with the Marketing Department to generate and target potential lines of business. Generates new commercial business through various sales activities including but not limited to outside calling, networking, events, online sales techniques, and referral partnerships.
  • Actively participates in applicable retail calls, celebrations, training and other functions. Collaborates with regional and district managers to coach and mentor branch staff on business development efforts.
  • Actively engaged with retail leadership to established and monitor aligned business banker, business development officer and branches goal and objectives.
  • Represents the Bank in community functions to build and/or expand customer relationships.
  • Fosters and maintains customer loyalty and brand awareness that creates value for our customers.
  • Assists in the negotiation of large or complex business accounts.
  • Supports and motivates Business Banking Officers in salesmanship and project management. Maintains staffing demands; may recruit, train, and/or coach business banking employees.
  • Provides day-to-date leadership and support for members of the business banking team.
  • Acts as trusted advisor to businesses; generates recommendations and solutions to meet needs.
  • Prioritizes and builds on their know knowledge of the business climate by established personal networks and participating in professional societies and/or workshops as appropriate.
  • Partners with senior management in the development of policies and procedures; ensures team maintains business portfolios in observance of company practices and compliance regulations.
  • Travel will be required bases on business need.



  • Bachelor's degree (B.A.) in finance, business, banking or accounting and five years of related experience and/or training; or equivalent combination of education and experience.


  • Exceptional time management and problem-solving capabilities.
  • Excellent interpersonal, written and verbal communication skills.
  • Knowledge of banking policies and procedures.


  • Previous experience in a sales role strongly preferred.
  • Supervisory/management experience desired.

Other Job Information

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.