Cash Services Technician

SUMMARY: Maintain and repair Multi-Function Kiosks, ATMs and coin / currency processing equipment within the Cash Services Department. Responsible for a high level of guest service as described in the minimum quest service expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain and repair currency counting, verification, coin wrapping equipment and TITO Redemption Kiosks

Perform preventative maintenance on all cash services equipment

Repair and maintain bill stacker carts, bill stacker boxes and gaming boxes

Assist with internal and external guest service related problems

Monitor repairs of all cash services equipment / furniture

Assist with ATM and Multi-Function kiosk fills

Maintain uninterrupted services of ATMs and Multi-Function Kiosks

Assist Cashiers in the Vault to maintain an efficient operation as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

High School Diploma/GED or equivalent experience

2-year electronic degree or 3 years electronic / mechanical experience

Skills

Required:

Accurate and detail-oriented

Strong organizational skills

Proficient computer skills Microsoft Office (Word, Excel and Outlook)

Excellent verbal and interpersonal communication skills

Strong mechanical aptitude

Excellent problem solving skills

Excellent math skills

Preferred:

Proficiency in the use of hand tools, power tools and electrical/electronic test equipment

Proven soldering skills

Abilities

Required:

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to independently or as a team complete multiple tasks in a professional manner

Ability to troubleshoot, maintain and repair specialized equipment

Ability to adapt quickly to changing priorities

Preferred:

Proven ability to read schematics and wiring diagrams and identify electronic components

REQUIRED TRAINING

Treasure Island guest service training

Training specific the equipment used at Treasure Island such as currency counting equipment, Multi-Function Kiosks, ATMs, soft count currency machine, and other vendor equipment training

Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to walk and / or stand and sit for long periods throughout the day

Must have a good sense of balance, and be able to bend and kneel routinely

Must be able to repetitively push, pull, grip and grasp objects

Must have the ability to independently lift up to 25 pounds occasionally

Must have manual dexterity necessary to manipulate electronic equipment

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

WORKING ENVIRONMENT

Cash Services areas (including Vault), gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke

Must be able to work in cramped, tight quarters

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Occasionally overtime may be required

Occasionally must deal with angry or hostile individuals

High volume direct public contact

DISCLAIMER AND CONDITIONS OF EMPLOYMENT

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

All Treasure Island Resort & Casino employees are responsible to ensure that their designated operations are in compliance with Treasure Island Resort & Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Treasure Island Resort & Casino include possessing sensitivity to Native American culture, following all safety rules and regulations, passing a pre-employment drug test, a background investigation to obtain and maintain a gaming license and successfully completing a three-month introductory period. Team members should respect the privacy of guests and other team members and maintain confidentiality of business practices.