Sales Support Rep I

Provides support to the outside and inside sales team including administrative support and/or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.

* Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.

* Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.

* Relays customer concerns to others on the sales team and assists in investigating the issue.

* Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.

Responsible for loading, transporting and delivering material to customer sites. This is a non-CDL driver position operating vehicles weighing 26,000 lbs. or less GVWR.

* Loads and secures product, material and supplies inside delivery vehicle. Delivers customer orders to delivery sites and unloads material safety and accurately, taking precaution to protect product and customer property.

* Required to use a hand-held device, except while driving, to ensure compliance with DVIR and HOS.

* Verifies order details and maintain log of deliveries, including amounts and/or weights, mileage and locations of deliveries. Check items against invoice to ensure accuracy of order.

* Acts as customer service liaison. Handles customer concerns and helps to resolve issues as they arise.

* Maintains service logs and pre/post trip inspection procedures.

High School Diploma or General Education Degree (GED) and prior sales support or customer service experience preferred..
21+ years of age and a valid driver's license

* Knowledge of safety procedures while performing driving and materials handling tasks * Good verbal and written communication skills * Ability to read and understand maps, routes, road signs * Excellent customer service skills * Ability to apply common sense understanding to carry out route assignment * Knowledge of basic math and measurement skills WORK ENVIRONMENT / PHYSICAL ACTIVITY The work environment and physical activity described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. o Work is performed within a production environment, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust. o Must be able to lift and carry up to 100 pounds frequently and on occasion may be required to lift and carry, with assistance, up to 200 pounds. o Must be able to physically operate crane equipment (climb up and down into cab or on top of truck and/or load, twist torso for 360 degree visibility, use arms to operate controls, etc.).