Operations Analyst 3

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. In December 2021 EQ formally moved into private ownership by affiliates of Siris Group Capital, LLC.

EQ and AST have joined forces. Together, EQ and AST in the U.S. are a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ and AST together offer a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., AST Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: and

Role Summary

The Operations Analyst will play an important role in assisting the Account Management and Relationship Management Teams with client audits and penalty notices in accordance with the 56 US jurisdictions' abandoned property laws. The role provides research for ineligible property based on dormancy triggers, proof of contact, proof of deliveries, and final assistance with delivering property to the states to settle client audits. For penalty notices, the goal is to resolve date of last contact issues with the states, request abatement or file claims to pay the fines.

Business Function

Escheatment is the process of transferring a shareholder's assets that are considered abandoned property, remitting the shares and funds to the appropriate state, if the shareholder cannot be contacted through the process of Due Diligence. As the transfer agent this team is responsible for managing escheatment for EQ's corporate clients across all states and jurisdictions on an annual basis. Escheatment follows three recognized cycles; spring, fall, and California which must be met in order to avoid state audits and penalties.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Analyzes and solves a variety of operational, systems-related and/or customer transactional issues.
• Research of 3rd party audit requests from Account Management for unclaimed property.
• Producing and maintaining reports and third party reports, providing answers for audit and call center inquiries.
• Pull proof of contact for client penalty notices, follow up with the jurisdictions and Relationship Management.
• Work directly with the states regarding unclaimed property filing issues.
• Follow standard processes and execution or research inquiries.
• Complete the escheatment of shares and funds to the state auditors.
• Submit claims to complete payment of penalties for the clients.
• Knowledge of the escheatment process and laws.
• Ability to work under tight deadlines.
• May have contact with clients.
• Minimal supervision.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Must be able to effectively read, write and speak English
• Experience researching and compiling operational data
• Strong analytical skills and high attention to detail and accuracy
• Solid troubleshooting and resolution skill
• Proficient Microsoft Office skills, with demonstrated capability in Word and Excel
• Knowledge of the stock market and stock industry
• Strong attention to detail and accuracy skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Experience Requirements

• 5+ years of operations experience, analytical experience, reporting experience, or a combination
• Financial services experience

Education Requirements

• High school Diploma or equivalent GED.
• College degree preferred, but not required.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks