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Operations Coordinator, Financial Aid

Metropolitan State University of Denver
United States, Colorado, Denver
April 17, 2023
DepartmentFinancial Aid

Salary for Announcement

The minimum of the pay range for this position is $49,900. We anticipate the qualified candidate to be placed between $49,900 - $62,400. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Operations Coordinator for the Office of Financial Aid and Scholarships and The Call Center (OFASCC) works closely with the Associate Director of OFASCC Systems to monitor financial aid business process and system projects. The coordinator will support processes related to the tracking, budgeting, scheduling, and packaging of student financial aid. The coordinator assists with the distribution and updating of processing lists used by team members throughout OFASCC. The coordinator will also review the student accounts identified in these lists in support of the efforts of the OFASCC Operations team. The coordinator will provide administrative support to the Systems Team in the development, enhancement, and testing of processes and data systems related to US Department of Education systems, MSU Denver's student information system (SIS), scheduling systems, and other external systems used by the OFASCC teams. The coordinator conducts internal quality assurance consultation with teams across the office at the direction of the Associate Director of Financial Aid System and will then participate in the project management process by proposing the scope of work for the project to the Associate Director and tracking the ongoing status of completion. The coordinator serves in support of essential functions of the university, working closely with strategic enrollment management initiatives including recommending, establishing, and administering procedures and policies related to Financial Aid Systems business processes for delivering of aid to students.

This position is part of the OFASCC Systems Unit which is responsible for maintaining and implementing the student information system, reporting platform, and external systems used to process and delivering student financial aid for the institution. The incumbent works within the OFASCC and all duties require monitoring and current knowledge of State and Federal regulations and office policies and procedures in order to assure accurate and efficient release of information and program compliance.

The incumbent is responsible for the support of OFASCC System processes, which are at the core of running an efficient and compliant financial aid office. This position reports to the Associate Director of Financial Aid Systems.


Duties and Responsibilities

60% - Administration

  • Provide support to the OFASCC operations team to guide strategic initiatives and set appropriate priorities to tasks and requests.
  • Develop and maintain a strong working knowledge of MSU's SIS as it impacts the processing of student accounts and financial aid.
  • Develop and maintain a strong working knowledge of communication utilities as well as US Department of Education utilities such as EDE Express, CPS, Common Origination and Disbursement system, and the National Student Loan Data System as they impact the import and export of student financial
  • Update and collaborate with internal units to maintain current SIS operations and training for processes.
  • Support the strategic application of the SIS and other OFASCC systems in the development of institutional and office initiatives.
  • Participate in office meetings as the subject matter expert on outstanding system enhancements and project updates
  • Assist in the development and maintenance of unit policy and procedures as well as any unit strategies or initiatives as required by regulatory changes or streamlining efforts, as assigned by Associate Director of Financial Aid Systems or Director of Compliance.
  • Collaborate to implement OFASCC Operations policy and procedures.
  • Serve as a liaison for the OFASCC Systems to the Operations and Compliance teams in order to identify system or business process concerns, consult on possible resolutions, and track progress of outstanding efforts for system enhancements
  • Collaborating with the OFASCC Systems team to research system or processing issues through resources such as IFAP listservs, Ellucian communities, NASFAA news, etc.

30% - Database Development, reporting, and maintenance

  • Support the Director and Associate Directors in trouble-shoot existing, updated, and new SIS implementations and/or computer programs/software and functions as well as communication and notification processes.
  • Work with OFASCC leadership to monitor, track and address issues with data files, communications, process scheduling, and review lists.
  • Processing and reviewing an assigned set of system generated lists
  • Provide seasonal assistance to the OFASCC Systems Analyst in tasks involving the importing, exporting, and storage of financial aid records.
  • Develop assessments to monitor outstanding requests and OFASCC system team projects and ensure timely completion and communication of tasks.

10% - Other duties, Outreach and Training

  • Develop and engage in methods to assess unit outcomes.
  • Updates and trains internal staff as subject matter expert in areas of responsibility as well as general compliance related training.
  • Develops and maintains policies and procedures on principal job duties.
  • Support and engage in Anti-Racism efforts pursued by the Enrollment Management Division.

Required Qualifications

  • Bachelor's degree or 8 years experience working in at a college or university.
  • 2 years of experience in higher education administration
  • Demonstrated experience in administrative tasks
  • Experience using a student information database
  • Experience using Microsoft office Suite

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications.

Preferred Qualifications

  • A master's degree in in education, business, marketing or closely related field.
  • Experience using Banner Financial Aid Software or Workday ERP
  • Bilingual language (Spanish/English). If fluent in another language, employee may be asked to counsel students/parents in that language.
  • 2 years of experience in the field of financial aid in a university or college

Work Hours

  • Mon-Fri 8-5. 1.0 FTE (40 hours/week).
  • Please note: Work may include occasional evening and weekend hours
  • Hybrid schedule (on-campus and remote) available for this position

Instructions to Apply

For full consideration, please submit the following documents:

  • Resume
  • Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position
  • Names and contact information for three professional references (at least one reference provided must be a supervisor, either current or former)

Official transcripts will be required of the candidate selected for hire.

Closing Date

Open Until Filled

Posting RepresentativeCarlos Alcala Posting Representative Emailcalcala1@msudenver.edu Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.