Recreation Attendant - Rentals

POSITION OVERVIEW:

This recruitment is for Recreation Attendants to primarily support facility rentals at Heritage Hall, North Kirkland Community Center, and Peter Kirk Community Center. Recreation Attendants are the on-site representative for facility rentals. Rentals range from birthday parties, meetings, celebrations, and activities. Under the direction of the assigning supervisor, this position is responsible for opening and closing the facility, monitoring the building, and supervising rental groups of varying sizes while acting as the on-site staff liaison. Tasks performed include an initial meet and greet with the renter and being consistently available when needed. Ensure the renter adheres to rental guidelines, including returning equipment (tables and chairs) in their proper locations and responding to customer inquiries, requests, or complaints.

The work schedule will vary depending on when rentals are booked. Most rentals take place on Fridays, Saturdays, and Sundays, both in the daytime and evening. Weekday and weeknight shifts may also be available. Recreation Attendants will typically work between 4-17 hours per week, rotating at all three facility locations (Heritage Hall, North Kirkland Community Center, and Peter Kirk Community Center).

SUMMARY: The role of the Recreation Attendant is to provide outstanding customer service and assist in providing operational support to recreation programs, facilities, and events within Parks and Community Services. Recreation Attendants serve as the on-site City representative and may work at City facilities, athletic fields, school gymnasiums, City parks, and/or off-site program locations. Recreation Attendants provide operational support including preparing spaces, assisting in leading and monitoring activities, and performing clerical work. Recreation Attendants aged 18 or older may work without on-site supervision.
Recreation Attendants may be assigned to:

• Programs, such as youth or adult sports.
• Facilities, such as North Kirkland Community Center, Peter Kirk Community Center, City Hall, or Heritage Hall.
• Events, such as festivals or special events taking place in Kirkland parks or City facilities.

• Assist with and monitor programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic functions using program registration software such as enrolling participants, printing rosters, and data entry.

• Support emergency response efforts within Parks and Community Services.

• Good verbal, written, and telephone communication skills are required.
• Ability to interact courteously with the public to acknowledge both compliments and complaints.
• Ability to work independently and as part of a team.
• Demonstrated good judgement in problem solving and responding to customer needs.
• Proficiency in standard computer software, such as Microsoft Office Suite applications Word, Excel and Outlook

• Education: No minimum education requirements.
• Experience: 6 months of customer service experience.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

• Must be at least 18 years of age.
• Must have or be able to obtain First Aid/CPR certificate within 90 days of hire.
• May be required to possess a Washington State driver's license and submit a driving abstract, depending on area of assignment.
• Must be able to lift and carry 50 pounds and use stairs.

Physical Demands and Working Environment:
Work may be performed in a variety of indoor and outdoor settings, including City facilities such as community centers, City parks, Lake Washington School District facilities and off-site locations. Work settings may involve high levels of noise, many people, adverse weather conditions, uneven terrain, standing for extended periods of time, and interruptions. Desk assignments are done at a computer terminal.

Selection Process

Position requires a resume for consideration of application. Applicants who are selected for next steps in the hiring process will be invited by phone or email. Job open until filled with a first review date on 15th day after initial posting.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf 425-587-3111.