Recreation Lead - Events

Job Summary:
In this position, you will be a part of a team offering community building events for the public to enjoy throughout the year, such as movie nights, festivals, cultural celebrations, and the City's 4th of July parade.

The role of the Recreation Lead is to provide outstanding customer service and operational support to recreation programs, facilities, and events within Parks and Community Services. Recreation Leads serve as the on-site City representative and may work at City facilities, athletic fields, school gymnasiums, City parks, and/or off-site program locations. Recreation Leads provide operational support including preparing spaces, leading, and monitoring activities, and performing clerical work, and training and leading staff. Recreation Leads may work without on-site supervision.

Recreation Lead may be assigned to:

• Programs, such as youth or adult sports.
• Facilities, such as North Kirkland Community Center, Peter Kirk Community Center, City Hall, or Heritage Hall.
• Events, such as festivals or special events taking place in Kirkland parks or City facilities.

• Lead, monitor, and oversee programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic and intermediate functions using program registration software such as enrolling participants, processing refunds, class transfers, and handling cash.

• Support emergency response efforts within Parks and Community Services.

• Good verbal, written, and telephone communication skills are required.
• Ability to interact courteously with the public to acknowledge both compliments and complaints.
• Ability to work independently and as part of a team.
• Demonstrated good judgement in problem solving and responding to customer needs.
• Proficiency in standard computer software, such as Microsoft Office Suite applications Word, Excel and Outlook
• Excellent organizational and time management skills.

• Education: No minimum education requirements.
• Experience: 1 year of customer service experience.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

• Must be at least 18 years of age.
• Must have or be able to obtain First Aid/CPR certificate within 90 days of hire.
• May be required to possess a Washington State driver's license and submit a driving abstract, depending on area of assignment
• Must be able to lift and carry 50 pounds and use stairs.

• Experience working special events
• Interest or experience working in community recreation
• Experience operating complex audio/visual equipment
• Ability to lift and carry 60 pounds
• Has a Commercial Driver's License

Physical Demands and Working Environment:
Work may be performed in a variety of indoor and outdoor settings, including City facilities such as community centers, City parks, Lake Washington School District facilities and off-site locations. Work settings may involve high levels of noise, many people, adverse weather conditions, uneven terrain, standing for extended periods of time, and interruptions. Desk assignments are done at a computer terminal.

Hours of Work:
This is a year-round, part-time, non-benefitted position. Hours will vary week by week but are anticipated to be 10 to 40 hours per month. Events are scheduled nearly each month of the year, typically on Fridays, Saturdays, and Sundays, including evening shifts. Recreation Leads may be asked to participate in event planning meetings or preparation, which may be done during the City's typical business hours of Monday to Friday, 8am to 5pm or on a flexible schedule. Additional shifts may be available in the summer months.

Selection Process:
Candidates are encouraged to apply as soon as possible as screening and interviewing of applicants will occur on a rolling basis. Applicants who are invited to participate in the interview process will be notified by phone or email.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf 425-587-3111.