Service Technician - $1000 Sign on Bonus

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values - How we act

We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right.

Job flexibility: We think everything you do matters - at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Service Technician

Summary

Under limited supervision, perform cable television and high speed data installations, disconnects and services changes for residential and business customers. Also performs routine maintenance and repairs while providing technical support for the resolution of service related problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Pulls cables, such as coaxial, twinax, twisted pair, optical fiber and other cable types, through conduit, above ceilings and between floors.

Installs and troubleshoots equipment to support cable high speed data, cable television, telephony, and fiber optic based services.

Performing work with an OTDR, PON meter, Fiber Scope, cable meter or any other required test equipment to properly maintain the system.

Documentation of RF signals and light levels throughout installation and service jobs.

Clean, maintain assigned equipment and stock assigned vehicle.

Performing work in accordance with industry standards. Reading and following instructions and specifications, managing and maintaining the scope of work on the project, and adherence to safety procedures are required.

Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems.

Performs preventative maintenance and minor equipment repairs.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Integrity- Able to be tactful, maintain confidence, and foster an ethical work environment; prevents inappropriate behaviors by coworkers; gives proper credit to others; handles all situations.

Initiative- Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.

Planning, prioritizing, and goal setting- Able to prepare for emerging customers needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks to achieve maximum efficiency.

Communication- Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.

Self-Development and Continuous Learning- Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.

Customer Focus- Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; priorities customer needs; makes customers and their needs a primary focus of actions.

Attention to Detail- Able to be alert in high intensity/high risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Certificates, Licenses, Registrations

Valid driver's license, satisfactory driving record within Company require standards.

Other Skills and Abilities

Ability to accurately measure distances, using tapes or other measuring devices.

Ability to adhere to Local, Federal regulations and Company policies.

Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds).

Ability to climb poles using gaffs, hooks and climbing belt as needed.

Ability to differentiate between different sizes and colors of wires.

Ability to drive Company vehicles in a safe and responsible manner.

Ability to make cable connections in tight spaces by bending, reaching, twisting.

Ability to operate appropriate computer or test equipment associated with position.

Ability to perform jobs from high places (i.e., poles and roofs).

Ability to prioritize and organize effectively.

Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters.

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts.

Ability to work independently.

Ability to work with small components and wires to make cable connections.

Knowledge of basic mathematics and electronics.

Benefits:

• Competitive salary

• Medical coverage (including prescription and vision plans)

• Dental coverage

• Life Insurance (1x salary at no cost to employee)

• Long and short-term disability insurance (no cost to employee)

• Voluntary employee, spousal, and child life insurance

• Company recognized Holidays with additional Floating Holidays

• Paid Time Off (PTO) programs

• Comprehensive Flex Work Policy

• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

• Participation in the Employee Bonus Plan

• Participation in the Cogeco Stock Purchase Plan

• Complimentary and discounted broadband services (for those in our service area)

• Tuition Reimbursement

• Headspace Membership

• Opportunities for LinkedIn Learning subscriptions for select colleagues

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at