Manager, Case Management-Duke Regional
| Duke Clinical Research Institute|
United States, North Carolina, Durham
300 West Morgan Street (Show on map)
|September 21, 2023|
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Manager, Case Management-Duke Regional
Regular or Temporary:
Durham, NC, US, 27710
DUKE REGIONAL HOSPITAL
Aug 25, 2023
Duke Regional Hospital Duke Regional Hospital offers the personal touch and hometown feel of a community hospital while serving as an essential arm of internationally recognized Duke University Health System. Duke Regional has served Durham, Orange, Person, Granville and Alamance counties for more than 45 years. To be successful at caring for our community and have a strong reputation among patients who seek our care, we have 3,500 team members who work together to provide exceptional, compassionate and equitable healthcare 24/7. We are a place of learning and acceptance for team members just starting their careers, as well as an institution of family culture and professional development for employees who have served for decades in our hospital units.Duke Regional has 388 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. We also offer care at our Duke Rehabilitation Institute, Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center Arringdon, Health Services Center, and Duke Behavioral Health Center North Durham. In fiscal year 2021, Duke Regional Hospital admitted 16,422 patients, performed 18,152 surgeries and welcomed 2,673 babies into the world. U.S. News & World Report ranked Duke Regional Hospital as #9 in North Carolina and #4 in the Raleigh-Durham area for 2021-22. The Human Rights Campaign consistently names us a Healthcare Equality Leader, and we are a Joint Commission-accredited and Magnet-designated hospital.
The Manager reports directly to the Assistant Director of the Case Management Department and provides direct supervision and oversight of the Case Managers (CMs) and Clinical Social Workers (CSWs ) who function within the inpatient and outpatient settings. The Manager is responsible for operationalizing Case Management and Clinical Social Work workflow standards and processes, ensuring adherence to regulatory guidelines and ensuring operations are consistent with DUHS organizational standards.
Knowledge, Skills and Abilities
Experience withcare coordination, discharge planning, clinical information documentation and Utilization review.
PC proficiency and experience with care management workflow systems, such as Canopy Knowledge of InterQual criteria and patient status change Strong communication and leadership skills Knowledgeable of JCAHO, federal and state standards/regulations.
Considerable knowledge of large-scale health care facilities, policies, and issues.
Considerable knowledge of clinical protocols and practice management requirements in assigned area.
Ability to analyze data and employ approved management techniques and statistical tools to obtain maximum effectiveness, efficiency,
Ability to interpret established policies into operating procedures and to execute case management programs.
Ability to coordinate effectively various functions and activities for maximum cooperation and efficiency
Ability to direct, instruct and advise staff in the approved methods, procedures and practices employed in effective health care administration
Ability to receive and effectively react to day-to-day problems presented by staff as well as others Knowledge of accreditation standards, health care regulations, performance improvement, patient safety and policy formulation.
Effective organizational, oral and written communication skills, problem solving, program development, computer skills, strong leadership, and team building skills.
Ability to work with a variety of disciplines and levels of staff across departments and the health system is required.
Knowledge of payer requirements and discharge planning regulations that support the effect development of departmental policies, procedures and standards Ability to establish priorities, meet deadlines, develop and manage the department's productivity standard in the management of the work assignment
Ability to form positive, collaborative relationships with members of the executive team, hospital staff, post-acute providers and payers
Ability to effectively negotiate with internal and external service providers Knowledge of information systems to support the evaluation of current capacity as well as future needs
BSN or MSW required
3-5 years of relevant management and Case Management experience
Degrees,Licensure, and/or Certification
Must have current or compact RN licensure in the state of North Carolina or current licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure Board
Job Code: 00005306 MANAGER, CASE MANAGEMENT
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