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Patient Navigator (11:00am to 8:00pm EST)

life insurance, parental leave, paid time off
United States
March 25, 2023

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine prior to your first day of employment. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

Shift/Hours: Must be able to work 11:00am - 8:00pm EST, Monday through Friday

Location: Remote, USA


* Conducts onboarding call to gather demographic information and assess patient and caregiver needs * Able to make decisions based on patient feedback and advises on appropriate resources available.

* Researches options based on Needs Assessment and provides care planning support Shares recommended care plan with patient/caregiver including patient follow up calls at a frequency determined by the patient and/or caregiver.

* Able to speak to client programs and make recommendations based on patient need. Educates patient on local advocacy chapters, events and community resources and aligning resources to patient/caregiver expressed needs.

* Acts as a liaison to facilitate 3rd party services such as nutrition, housing and transportation support. * Coordinates all Hub activities and key services including Access Counselors and Care Champions Communicates with internal FRMs as needed for Missing Information or HCP contact needs to ensure that the case continues towards completion

* Coordinates detailed activities with inpatient HCPs and mid level staff, HCP offices, outpatient facilities, patients and caregivers related to discharge planning including confirmation and communication of discharge plan and expectations, confirmation of first outpatient injection, prescription shipment coordination to appropriate outpatient setting for timely patient treatment in the outpatient site of care, etc.

* Provides exceptional customer service; resolves any requests in a timely and accurate manner and meets service level agreements.

* Effectively utilizes various means of communication, including but not limited to online, phone, fax, or mail methods

* Acts independently to determine appropriate recommendations of services available for patients.

* Performs related duties and special projects as assigned.

What your background should look like


Requires a 4 year college degree at an accredited university and broad experience in discharge planning within fields such as social work, nursing, counseling, psychology, discharge planning, or similar professions At least 2 years of directly related experience required.

* Licensure or certification in related healthcare discipline preferred Demonstrated Knowledge of both the financial and clinical aspects of care within various settings including transition between settings of care (e.g., inpatient to outpatient facilities including HCP offices, infusion centers, skilled nursing facilities)

* Experience working with interdisciplinary groups, hospital or out-patient setting preferred Knowledge and understanding of various payer and reimbursement models including commercial, Medicare and Medicaid with an ability communicate benefit information to HCPs, patients and caregivers.


* Ability to communicate effectively both orally and in writing.

* Strong interpersonal skills.

* Ability to make quick decisions.

* Strong analytical skills. * Strong organizational skills; attention to detail.

* Ability to expertly use Microsoft Excel, Outlook and Word. Has wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

*Expert Knowledge of both the financial and clinical aspects of care within various settings including transition between SOCs

* Experience working with interdisciplinary groups, hospital or out-patient setting experience preferred

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule Full time
Salary Range*
$56,400 - 80,630

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:Affiliated Companies: Lash Group, LLC Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned