Office Coordinator

In this role, you will provide on-site branch support by greeting customers, determining their needs, referring them to the appropriate team member, and/or assisting with their requests. You will issue loan receipts and disbursements, assist the financial services department in processing MPCI and hail insurance applications, and provide administrative support to branch operations.

Primary Duties and Responsibilities:

• Greets and welcomes customers, office visitors, and callers to AgCountry. Ascertains their needs, assists them, and/or directs them to the appropriate resource for assistance. Responsibilities may include opening/closing the office, answering the telephone, maintaining the reception area, ordering and inventorying supplies, uploading documents into appropriate systems, processing office mail, etc.
• Establishes and maintains open communication with customers to identify their needs and expectations, in addition to maintaining positive customer relationships. Represents AgCountry as a provider of a broad range of financial services and refers customers to appropriate team members for follow-up.
• Issues loan receipts and disbursements. Maintains accurate, up-to-date loan files. Inputs and monitors the fee tracking process, reports, and other customer information.
• Assists the financial services department by providing life insurance referrals for loan accounts and processing MPCI and hail insurance applications, as needed

Required Qualifications:

• Associate degree (AA) in administration, business, or other field; or equivalent work-related experience
• 0 to 1 years of administrative experience in a lending environment or similar industry
• Knowledge of farm operations and the agriculture industry
• Customer service skills with emphasis on providing timely, friendly, and thorough service
• Verbal, listening, and written communication skills to effectively work with customers and co-workers
• Strong organizational skills
• Ability to utilize office machines, computer technology and a wide variety of software, including word processing, spreadsheet, and database applications