Outpatient Registrar

The Access Management Registrar reports to the Access Management Supervisor and is responsible for registering patients for outpatient and inpatient services. These functions include, but are not limited to, collecting demographic and insurance information, confirming insurance eligibility, verifying benefits, and obtaining health plan authorizations for inpatient admissions. In addition, the Access Management Registrar is responsible for the timely and accurate completion of assigned work queues.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Outpatient Registration

1. Collects patient demographic, insurance information, patient contacts, PCP, and the referring MD into the hospital information system. Completes the Medicare Secondary Payer Questionnaire with all Medicare Beneficiaries. Escalates high risk insurance patients to the Financial Counselors.
2. Verifies insurance eligibility and benefits using automated eligibility systems, payer websites, and contacting the insurance carriers during pre-registration.
3. Works eligibility work queues to identify invalid insurances for patients and escalates patients as needed to a Financial Counselor for assistance.
4. Conducts in-person registration interviews with new patients and obtains appropriate patient signatures prior to their initial clinical visit. Verifies patient identification, confirms and updates patient demographic, patient contacts, insurance information, PCP and referring MD in the hospital information system.
5. Provides the patient with the following forms: the general and financial consent, the HIPAA Notice of Privacy Policy, the HealthCare Proxy, the MA HIway brochure, the Patients' Rights and Responsibilities, the Plain Language Summary of Financial Assistance Policy, the 11-104 Research Consent.
6. Prints the outpatient wristband, requests the patient verify all information on the wristband before securing it on the patient's wrist. Provides the patient with their itinerary and directs them to their next service location.

All Registrations

1. Complies with all Dana-Farber and HIPAA confidentiality policies.
2. Manages eligibility and coordination of benefits claim denials as assigned through daily work queues and documents activities into the hospital information system; may require contacting the payer and/or the patient to obtain the correct insurance information.
3. Updates changes to patient insurance and/or demographic information as needed.
4. Implements downtime procedures during planned and unplanned system downtime events.
5. Documents daily activities in a timely, thorough, and accurate manner in the hospital information system and department templates.
6. Completes assigned work queues, projects, and other duties as directed.
7. Promotes and maintains positive working relationships within the department, within the institute, with Brigham and Women and Children's Hospitals, and with the DFCI satellite locations.
8. Supports institute initiatives such as RTLS implementation.
9. Other duties as assigned, which may include other activities to support administrative activities for DFCI Inpatient.

Qualifications:

• Post-secondary education preferred.
• High School Diploma/GED required.
• One or more years, prior physician office or hospital registration or billing experience required.
• Knowledge of insurance benefit plans, medical registration, or billing systems; Epic systems experience preferred.
• Experience with Microsoft Office.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.