Senior Director Consumer Internal Capabilities - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

Do you have a passion for building and partnering with research, UX and technology teams to deliver the core internal technologies that will enable our consumer experiences. So many of experience rely on connecting consumers throughout the organization whether that be through Chat, or clinical systems, secure video, etc. Establishing value metrics and driving prioritization for integrations based on that value and consumers impacts will be key to providing guidance to the enterprise on how we show up ever day to help our consumers one at a time. This role will need to work across all areas and levels of the organization is seeing a significant amount of investment to modernize the portfolio. The ideal candidate will bring a mix of people management, P&L management, relationship building, digital product management including setting clear OKR's and a deep understanding of technical / data architecture. This is not a project management role although it will have some flavor of it to provide on-going executive updates.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Set overarching vision, strategy and multi-year high-level roadmap for the enterprise capability team, focusing on integrating experiences, optimization and innovation across all current and future digital Touchpoints
• Lead digital planning activities encompassing strategic planning through portfolio planning across complex, matrixed, omni-channel disciplines to provide a comprehensive and prioritized portfolio, roadmap that align with the set objectives for enterprise capabilities
• Build, augment and lead a best-in-class team to define and deliver solution-specific strategies and 1-3 year roadmaps
• Accountable for successful delivery of TFA defined solutions - with a focus on solutions being on time, on budget, with high quality and value, identifying and resolving risks and issues, integrating the experiences where applicable and incorporating learning's for continuous improvement
• Subscribe to Optum Product Methodology and business processes, providing input to further advance the discipline and evangelize across the team. This includes, but is not limited to, driving prototype development and piloting
• Champion and/or partner on business case development and ROI accountability for digital products prioritization, which includes analytics, testing results and post-launch reconciliation
• Define and ensure consumer and performance measures are appropriately in place and actively utilized by team to derive insights to advance the roadmap and share with the organization
• Optimize existing solutions utilizing consumer, performance and market data to enable multivariate testing strategies, capability and experience enhancements, data/content utilization and business process improvements
• Provide thought leadership and strategic input to innovate and deliver new ideas based on research of consumer behavior, the industry, and on technology advancement
• Maximize and effectively manage relationships with internal and external business partners to identify opportunities and support the development and delivery of solution offerings, modeling enterprise values
• Support senior leaders in the development and management of customer relationships and contracts
• Have direct accountability for the management of a budget supporting TFA Product team and its deliverables

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Before applying, please ensure each of these experiences are stated clearly on your resume under each applicable employer entry
• 8+ years of experience developing and delivering Interactive/Web/Mobile experiences and marketing efforts for B2B, B2B2C and/or direct-to-consumer services-as-a-product
• 5+ years progressive management experience, with proven ability managing large teams and budgets
• 3+ years of experience in managing a P&L
• 3+ years of experience in developing and interpreting key metrics translating them into product strategies
• Demonstrates sustained experience synthesizing information and thinking critically
• Experience leading a team, directly and indirectly
• Proven exhibits a high degree of ingenuity, creativity and resourcefulness and works well with ambiguity
• Demonstrated ability to recruit, develop and motivate top talent
• Proven leadership skills with an ability to communicate effectively and confidently at all levels of the organization, both written and oral

Preferred Qualifications:

• Bachelor Degree in a health related or business field, or related field Experience in other interactive and digital industries such as Financial Services or Retail
• Master's degree in business, marketing, or a related field
• Web/Interactive analytics experience
• Health care industry experience: provider, payer, medical device, pharmaceutical, or similar
• Direct to consumer experience preferred with broad knowledge of user experience principles and digital channel best practices
• Advanced computer skills, such as Microsoft Office product suite experience, or similar
• Demonstrated ability to promote and gain approval for ideas and plans, both internally and externally
• Demonstrated change management experience, helping an organization understand and adopt new ideas and new ways of operating
• Proven ability to fail fast, fail often mentality coupled with results focused drive for innovation
• Proven solid problem solving skills that enable quick identification and efficient resolution of issues

Total Compensation. As part of your total compensation package, which includes base, bonus opportunity, PTO and holiday pay, you will also receive these benefits at these rates, not to mention a remote work opportunity and healthy work/life balance.

UHG Benefits

Benefits pricing

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $142,300 to $273,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.