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Senior Field Service Technician
Nestle | |
United States, San Francisco | |
June 12, 2023 | |
At Nespresso we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. We're committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with first-rate opportunities to push the boundaries of coffee exploration. Position Summary: In this role as a Senior Field Technician, you will assist in developing and maintaining Nespresso Business Solutions (NBS) in Office, Hotel, Restaurant and or Business to consumer clients. The field technician provides onsite installation, maintenance, and repair services on all of Business to consumer and Business to business commercial machine models. Key Responsibilities: B2B Onsite Customer Support:
Service Requests:
Training & Assessments:
ASC Operation (Aftersales Center):
Experience and Education Requirements: * High School Diploma or GED required * Bachelor's degree in a technical field preferred * Strong working knowledge of Microsoft Office Suite strongly preferred * 5+ years' work experience in troubleshooting and problem solving preferred * 3+ years' experience repairing appliances required. Espresso machines and similar products preferred * Valid Driver's license required * Ability to work independently with minimal supervision * Ability to work with both technical and non-technical team members in a collaborative manner * Continuous process improvement experience strongly preferred Travel requirements include:
Theapproximate payrange for this position is $70,000.00to $82,000.00.Please note that thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestle offers performance-based incentives and acompetitive total rewards package, which includes a401k with company match, healthcare coverage and a broad range ofother benefits. Incentives and/or benefit packages may varydepending on the position. Learn more at Requisition ID: 226806 It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home. Nestle Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. |