Assistant Resident Manager

Who We Are

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team

The Assistant Resident Manager is responsible for supporting the Resident Manager in implementing operational and administrative programs that achieve and maintain resident satisfaction and resident retention goals. This role is expected to lead by example and take a hands-on approach to the day-to-day management of resident services.

Primary Responsibilities Include:

• Assist in the oversight of the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience.
• Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.
• Assist in deploying resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.
• Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.
• Assist the Resident Manager in training and developing team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
• Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.
• Perform all duties of a Resident Associate as needed, and other duties as assigned.

Role Specific Requirements Include:

• 4+ years of experience in property management or hospitality industry of which a minimum of 2 years must have been in a supervisory capacity; experience in the a high-touch customer service role a plus.
• Proven ability to lead a team, including proven success coaching team members to improve performance, and training team members on customer service and customer complaint resolution.
• Proven ability to maximize resident retention through the design and delivery of data-driven customer loyalty and retention programs.
• Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.
• Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.
• Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Valid driver's license.
• Ability to work weekend and evening hours, as needed.

Competencies:

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• Tuition reimbursement to support growth and development
• 100% paid life and AD&D insurance
• Short-term and long-term disability coverage
• Maternity leave
• Paternity Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program

Corvias Group, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.

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