Teller - West Middlesex, PA

Position Title: Relationship Banker
Business Unit: Retail
Reports To: Varies Based on Assignment

Position Overview:
This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities:
Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and crossselling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions. Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.

Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.

Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED

Minimum # of Years of Job-Related Experience Required to Perform the Primary Responsibilities of this Position: 0

Skills Required to Perform the Primary Responsibilities of this Position: Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in a related position.

Knowledge of banking policies, procedures consumer products and services. Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A

Position Title: Teller 1
Business Unit: Retail
Reports To: Varies Based on Assignment

Position Overview:
This position is primarily responsible for providing customers with timely, courteous and professional paying and receiving services. The incumbent promotes the sales and referral process, maintains and balances daily transactions and performs various operational duties. The incumbent provides the highest quality of service to every customer.

Primary Responsibilities:
Provides timely and courteous service by processing paying and receiving transactions in a professional and efficient manner accurately and according to a defined limit of authority, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.
Promotes the sales referral process by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals and assisting in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Identifies and achieves individual weekly referral goals set by the Branch Manager.
Processes deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, ATM action updates and requests MasterCard/Visa/Discover card transactions and prepares and issues money orders, cashiers and travelers checks.
Maintains daily transactions and balances to them according to established schedule by researching outages and balancing a drawer accurately and timely without assistance.
Processes wire transfers, issues and redeems savings bonds, makes stop payments, treasury, tax, loan and other transactions, sorts money for ATM and pays out money upon verification of signature and account balance, completes debit card and dispute forms and forms for research requests, dormant accounts and 1099's for bond interest.
Performs various operational duties by balancing the ATM, monitoring video camera operations, ordering checks and deposit slips, ordering office supplies, preparing Reg CC Holds, completing captured card log form and maintaining security checklists.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:
High School or GED

Minimum Years Experience:
1

Special Skills:
Excellent customer service skills
Excellent communication skills, both written and verbal
Ability to use general office equipment
Ability to use equipment such as a coin sorter/counter, currency counter and an encoder
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a related position. Previous Teller experience of 1 year preferred.

Special Licenses and Certificates:
N/A

Physical Requirements:
N/A