Field Technician (Remote/Travel)

The Service Technician is responsible for providing OMR customers with onsite technical support for installation and maintenance of new and existing OMR Automated Guided Vehicle (AGV) systems. The Service Technician excels in electromechanical hardware installation maintenance and troubleshooting while exercising a high degree of competency in PLCs, software and diagnostics processes. The Service Technician is responsible for working independently onsite with minimal oversight to resolve onsite service tickets and reporting on the service ticket status. They advise on improvements of processes to the Service Manager.

The Service Technician works closely together with both Installation and Service Teams to ensure optimal performance of the OMR products.

The Service Technician role requires 50%-60% travel to site locations various site locations in North America.

• Carry out maintenance, repair and installation activities as directed by the assigned Service/Project Manager.
• Travel to project sites on repetitive schedules or (at times) short notice for resolution of technical problems and deficiencies.
• Autonomously perform hardware and wiring installation, assembly, repairs, maintenance, troubleshooting, and provide other services for AGV system components.
• Manage software configuration of parts for assigned maintenance and repair work.
• Document maintenance and repairs process and lessons learned in the OMR ticketing system
• Perform detailed technical activities onsite such as software configuration, hardware calibration, statistic/log analysis, fault diagnostics by means of testing to assist in the maintenance, repair and/or commissioning of equipment.
• Review requirements, schematics and technical documentation related to the product for resolving technical problems and provide redlines as necessary.
• Observe and study the function of equipment, system operating modes and system performance results to anticipate and correct operational issues.
• Collect, analyze and summarize system performance data for use in troubleshooting and diagnostics.
• Support the Service Team in the development of plans for the maintenance and repair of AGV Systems.
• Identify and provide feedback with improvement actions as a result of repairs, inspections, defect reports, incident investigations etc.
• Provide advice and guidance to customer's technical staff on the maintenance and operation of the AGV System.
• Professionally represent OMR while onsite executing installation and maintenance tasks.

• ADDITIONAL

• Continuously optimize the service processes by evaluating and making recommendations for improvements as well as the development of these improvements.
• Look for process improvements within the adjacent departments and advice the teams on these.
• Undertake continuous improvement and special projects as instructed by management.
• Other duties as assigned.

• Bachelor of Science degree preferably in Mechanical, Electrical and/or Computer Science disciplines.
• A minimum of 2-3 years of experience in service or maintenance engineering or similar, preferably in maintaining electromechanical components and systems.
• A minimum of 3 years of all-round experience in a service environment.
• A minimum of 2 years of experience developing or executing test plans.
• Proficient written and oral communications in English is essential.
• Availability to work predominantly (50%-60% of time or more) at customer/supplier's project sites (travel will be required mainly within North America).
• Previous experience with software tools for configuration, diagnosing and use of PLC's, controllers, actuators, sensors and embedded software devices.
• Possession of an US driver's license.
• Service oriented with a very strong ethos towards customer satisfaction.
• Ability to work independently at project sites often under tight time schedules.
• Teamwork and Interpersonal skills.
• Strong analytical, problem solving & decision-making skills.
• Proven ability to quickly learn and understand complex technical topics.
• Flexible attitude, prepared to execute tasks other than defined in this job description.
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
• Thorough knowledge of MS products.

• DESIRED/COMPETENCIES

• Skilled with hand tools.
• Skilled with Linux based environments.
• Skilled with wiring and terminations.
• Soldering certification beneficial
• Experience with integration of software and hardware in an automation environment including component installation and wiring termination.
• Knowledge and support experience for Windows OS, Active Directory, MS Office Applications, Outlook & computer hardware.
• Ability to acquire a US passport.
• Excellent written and oral communication, to collect and communicate information effectively.
• Ability to organize, coordinating and guiding work activities without oversight.
• Customer focused.
• Conceptual (Out of the Box) thinking.
• Anticipating mindset.
• Intense curiosity.
• Strong administrative skills.

This position is Hybrid - Remote and will require commuting to a designated office. Hybrid work schedules are determined by the hiring manager based on business need.

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors.