Casino Ambassador

~ WE CREATE WINNING EXPERIENCES ~

*Pay Salary*

$41,600, plus quarterly incentives!

*Hire on Bonus *

$1,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $333/$334 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.

Ideally Team Members in this role will grow into the Casino Host and then on to an Executive Casino Host position.

SUMMARY: To provide a high level of service to High-Value player segments and provide support in Marketing Operations. Responsible for a high level of guest service as described in your department's guest service standards.

RESPONSIBILITIES

- Identify and recruit players for Island Passport Club membership by promoting club benefits and enroll new Player's Club members

- Ensures player enrollment and processing is handled accurately, efficiently, and professionally

- Work closely with table games staff to increase club participation among Table Game players

- Meet and greet hosted players on the casino floor

- Maintain a constant awareness of all Casino services, promotions and events

- Offer services to hosted players to include drink service, promotions participation and expedite other player needs

- Assist Casino Hosts as needed with meet and greet and other guest services for coded players

- Use Call Center resources to actively call players to acknowledge and promote special occasions (birthday, anniversary, etc.), and special trips.

- Assist players of potential High-Value in conjunction with Casino Hosts

- Assist Island Passport Club and Call Center staff as needed

- Identify active players without a card and secure, print and deliver cards for tracking

- Promote club benefits and the use of the card in all player interactions

- Assist Call Center with sales lead penetration by making sales calls to assigned lists

- Increase spend per trip by reaching out to assigned hosted / developmental players, meet goals and quotas as assigned

- Floor prospect for players of extreme High-Value

- Organize, categorize and maintain all players in assigned book of business

- Analyze player profiles for sales calls

- Expedite player requests and reservations

- Fulfill player requests for comps

- Accompany guests to sporting events as needed Drive inactive/dormant player trips

- Respond to Guest inquiries through varied means of both written and oral communication

QUALIFICATIONS

Required:

- High School Diploma/GED or equivalent experience

- 6 months experience as a Customer Service Representative II, Island Passport Club Representative II or equivalent experience in customer service sales

Skills

Required:

- Accurate and detail-oriented

- Highly organized and ability to adapt quickly to changing priorities

- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows

- Excellent written, verbal and interpersonal communication skills

- Must be able to read and write English

- Proven to accurately type 35 wpm

- Proficient at phone systems and computer applications

Abilities

Required:

- Ability to work fast and efficiently

- Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility

- Ability to follow established dress code policies and practice good personal hygiene

- Ability to independently complete multiple tasks in a professional manner

- Ability to speak in a clear, concise and pleasant voice

- Ability to retain large amounts of information regarding the property and its amenities

- Ability to enthusiastically and professionally sell and/or promote relevant events and promotions