Work Order Administrator

• Provides technical and administrative leadership and oversight of school facilities.
• Works with CMMS team to understand organization's needs from SchoolDude.
• Works with CMMS team to identify department work order deficiencies.
• Collaborates with different departments and supports each team with their unique needs.
• Assists with work order tasks such as, but not limited to creating and updating emergency, contractor and outside inspection work orders based on schedules, emails, and calls.
• Maintains an advanced technical knowledge of Baltimore City Public Schools application programs, such as MaintenanceDirect, InventoryDirect, PMDirect, Capital Forecast and Asset Essentials.
• Supports the management of work orders in the system to ensure proper creation, planning, updating, and resolving of work orders.
• Supports management in the reassignment of work orders and scheduling and assigning of work as needed.
• Takes an initiative-taking role in supporting the department to utilize the appropriate Maintenance Management Software in an efficient manner and provide support while understanding the department vision and needs.
• Supports with reviewing, monitoring and keeping data clean within SchoolDude.
• Utilizes tact and exercises good judgement in interacting with other departments and school personnel.
• Provides software training to end users and new administrators; serves as liaison for system problems and escalations. Coaches and educates staff on the CMMS functions and best practices for performing tasks.
• Participates and works in special projects with CMMS team and supports them as needed,
• Shows attention to detail in any given task,
• Aims to improve process and embraces teamwork with a positive mindset
• Provides regular status updates to CMMS Manager or designee on project process.
• Ability to work in fast paced, dynamic workplace with multiple priorities.
• Strong ability to take ownership and responsibility to complete work with indirect & direct guidance balanced by an ability to escalate as appropriate.
• Performs and promotes all activities in compliance with equal employment and nondiscrimination policies; follows federal laws, state laws, school board's policies and the professional standards.

• High school diploma or general education degree (GED) required. Associates Degree in Business Administration, Information Systems, Engineering, or related field preferred. Degree must be from an accredited college or institution.
• Minimum of 1+ years of related experience.
• Understanding of standard work process.
• Previous experience with customer service.
• Experience with facilities/maintenance activities and asset management preferred.
• Advanced in the knowledge and use of technical computer applications such as Microsoft Office Suite.
• Advanced skills in MS Excel.
• Proven ability to handle numerous tasks and to effectively prioritize those tasks, with strong attention to detail and organizational capabilities.
• Ability to quickly gain knowledge of relevant work order practices and processes.
• Ability to quickly analyze problems, recommend and implement workable solutions.
• Ability to work effectively with system users with varying skills, knowledge, and abilities.
• Ability to ensure the delivery of elevated levels of customer service.
• Advanced skills in the use of personal computers.
• Good interpersonal, presentation, oral and written communication
• Demonstrated ability to establish and maintain effective working relationships with consultants, contractors, and City Schools' personnel at all levels.

Qualified candidates for the above position must submit the following:

• Completed online application
• Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
• Upload copies of all transcripts -undergraduate, graduate and all MSDE Certifications
• Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
• All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
• All documentation must be scanned and uploaded to application

Benefits -- This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link: http://www.baltimorecityschools.org

Baltimore City Public Schools does not discriminate on the basis of race, color, ancestry or national origin, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, veteran status, genetic information, or age in its employment, programs and activities and provides equal access to the Boy Scouts of America and other designated youth groups. For inquiries regarding the nondiscrimination policies, please contact Equal Opportunity Manager, Title IX Coordinator Equal Employment Opportunity and Title IX Compliance Office 200 E. North Avenue, Room 208 Baltimore, MD 21202; 410-396-8542 (phone); 410-396-2955 (fax).

This position is affiliated with the Paraprofessionals and School Related Personnel (PSRP) bargaining unit.

This position is affiliated with the City Retirement Plan.