Broker Agent Service Senior Representative - National Remote

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.^SM

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.^SM

We support independent brokers so they can grow their business while still providing top level service.

This position is full-time. Employees are required to work our normal business hours of 8:00am - 5:00pm CST (Central Standard Time). It may be necessary, given the business need, to work occasional weekends or overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Performs a high volume and wide variety of insurance - related administrative tasks accurately and within required timeframes as directed and assigned
• Ensures agent / broker loyalty by providing high levels of service and communication at all times
• Contributes to building and maintaining a high - performance team environment
• Demonstrates ability and internal motivation to learn, grow, and continuously improve

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of customer service experience within health insurance industry to include brokers, agents and/or benefit accounts
• Ability to obtain 215 Health and Life Insurance License within approximately 90 days of employment (training and cost provided by UHG)
• Ability to work full-time. Employees are required to work our normal business hours of 8:00am - 5:00pm CST (Central Standard Time). It may be necessary, given the business need, to work occasional weekends or overtime.
• Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Outlook (email and calendar management), and Microsoft Excel (data entry, sort / filter, and work within tables)

Preferred Qualifications:

• Experience with AS400, EzApp
• Current 215 Health and Life Insurance License
• Prior Experience working with Insurance Carrier Maintenance

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Outstanding verbal/written communication skills
• Exceptional customer service and organizational skills
• Ability to perform large work volumes with high degrees of accuracy
• Ability to navigate and learn new and complex computer system applications
• Strong work ethic, positive attitude, and willingness to always assist in other areas

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.^SM

California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $16.00 - $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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