Director, Emergency Services

Join our UT Health Jacksonville team as a Director of Nursing, Emergency Services!

UT Health Jacksonville serves the residents of Cherokee County, Texas, and surrounding areas. The hospital features 33 operational beds, a 24-hour emergency department, designated as a Level IV trauma center with a maternity unit featuring LDRP suites and a Level I nursery, advanced diagnostic technology, surgical suites, cardiopulmonary rehabilitation and a UT Health East Texas Olympic Center fitness facility.

UT Health Jacksonville is a member hospital of the UT Health East Texas in Tyler, Texas. Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people. Ardent Health Services operates UT Health East Texas in a joint venture partnership with UT Health System.

We have an exciting opportunity to join UT Health Jacksonville as Directorof Nursing, Emergency Services.

POSITION SUMMARY

The Director of Nursing, Emergency Services directs and supervises nursing care and activities in the Emergency Department. Has 24 hour accountability for the operation of the patient care unit. Duties include but are not limited to: staffing, scheduling, budgeting, QI activities, payroll, and implementation of unit goals, staff education and competency.

• Oversee the daily workflow, staffing, orientation, training and developing of employees within the Emergency Department
• Act as the hospital liaison with all pre-hospital emergency medical services
• Organize services and systems necessary for the multidisciplinary approach throughout the continuum of emergency care
• Assume responsibility for the clinical and financial performance of the Emergency Department
• Responsible for the ongoing quality/performance improvement processes related to Emergency Services
• Facilitate Emergency Committee meetings, Emergency Department staff meetings and participates on other committees, task forces as assigned
• Promote and support a collaborative team approach in providing care for all Emergency Department patients
• Approach others in a tactful manner and treat others with respect and consideration
• Ensure staffing coverage meets productivity standards for department
• Follow through on commitments; accept responsibility for personal actions; and adapt to change
• Promote and support a collaborative team approach in providing care for all patients
• Support and interpret policies, procedures, philosophy and objectives of the hospital
• Facilitate staff analysis and improvement plans for Emergency Department employee satisfaction workgroup
• Monitor customer satisfaction scores and implements plans to improve them
• Monitor patient volumes, quality of care, and performance of staff to identify areas for improvement
• Maintain a departmental dashboard that includes information and progress on each pillar (People, Service, Quality, Finance, Growth and Clinical Integration)
• Responsible for investigating patient, physician and staff complaints and concerns and works to resolve them
• Complete annual performance evaluation for self and employees and implement plans of correction when needed
• Lead cost efficient and effective Emergency Department operations and create plan of correction for any operating expenses that deviate from budget
• Perform any and all other duties as assigned

Education and Experience:

• Bachelor's degree in Nursing required, Master's degree preferred
• A minimum of 3 years of management experience in Emergency Services required
• Excellent leadership and communication skills with proven track record of building and coaching successful teams

Licenses and Certifications:

• RN license that is active and in good standing
• Basic Life Support (BLS) certification
• Advanced Cardiac Life Support (ACLS) certification
• Pediatric Advanced Life Support (PALS) certification
• Trauma Nursing Core Course (TNCC) preferred
• Emergency Nurse Pediatric Course (ENPC) preferred