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Policy Program Administrator - Remote Opportunity

Surgery Partners
United States, Tennessee, Brentwood
340 Seven Springs Way (Show on map)
Jun 01, 2023

JOB TITLE: Program Policy Administrator - Remote Opportunity


Responsible for providing compliance guidance, assisting in policy development and to approve all policies for final publishing in the Surgery Partners policy database. The Policy Program Manager serves as a point of contact for all of our business units - Hospitals, Ambulatory Surgery Centers, and Clinics - as well as Surgery Partners corporate departments


Policy Administration

  • Works with our corporate support and field leadership to manage the policy development and maintenance process, and to ensure policies and procedures are published in the Surgery Partners Policy System.
  • Acts as a central information source by maintaining and distributing policies, procedures and forms
  • Proactively manages expectations around assignments and deadlines
  • Ensures new users are aware of essential policies relevant to their role, via a welcome email and other communications.
  • Interacts with subject matter experts (SMEs) in all business areas to create, review, approve, distribute, revise/update, activate and archive company policies and procedures; ensures method, consistency, style, design and terminology is professional and adheres to defined corporate standards and requirements
  • Ensures all published policies are updated to the latest template and format; reviews all new policies and documents for typographical and grammatical errors before approving for publication in the database
  • Ensures the policy-creation process is followed and content is properly reviewed by leadership / SMEs prior to submission for publication
  • Monitors user access concerns and publication requests; responds to all emails and concerns in a timely manner
  • Assigns user roles in the policies database appropriate for the access level needed
  • Creates/provides user guides to policy system users who have document responsibilities; ensures policies are assigned to relevant document owners for annual reviews
  • Ensures policies are reassigned according to updates in user roles or status

Software Administration

  • Keeps abreast of system updates, working directly with software vendor and IT to troubleshoot user access issues and user experience questions.
  • Ensures new associates are able to access the policy database and trains them to use the system according to their particular role.
  • Proactively contacts vendor with any system questions/concerns
  • Proactively becomes familiar with the policy system features; consults online help guides and becomes the internal expert for users, refining processes as the system evolves with new updates or changes.

Issue Tracking

  • Participates in Compliance Operations Meetings and assists with the tracking and resolution of compliance issues that affect operations.
  • Maintain logs of inquiries and track research and disposition of compliance issues raised by senior management, employees, business partners and external auditors.

Collaboration / Leadership

  • Adhere to all company policies and procedures. Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement".
  • Provide support to joint projects with other Compliance team members.
  • Collaborates with operational department managers to resolve compliance or regulatory concerns related to the policy program.
  • Provides advisory assistance regarding policy and policy system matters.
  • Aid in the formulation, interpretation, and implementation compliance policies and procedures as needed.


  • Bachelor's Degree in English, Writing, or related field.
  • Minimum 3-5 years of business writing or equivalent experience. Prefer candidate with at least two years' experience managing an organization policy system
  • Certification as CHC or willingness to become certified preferred but not required.
  • Valid driver's license when driving any vehicle for work-related reasons.