Sales Support Representative - Denver, CO

$1,000 Sign On Bonus For External Candidates

If you are located within 50 miles of our office location at 169 Inverness Drive West, Englewood, CO 80112, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.^SM

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 8:00pm MST. It may be necessary, given the business need, to work occasional overtime and weekends especially during Peak Season (October-December).

Our office is located at 169 Inverness Drive West, Englewood, CO. Employees will be required to work 2 days onsite and 3 days from home (based upon individual job performance).

We offer 9 weeks of in-office training (6 weeks with trainer followed by 3 weeks with leadership support once they start taking calls). The hours during training will be 9:00am to 5:30pm MST, Monday - Friday. 100% attendance is required for training during peak season (October-December) you will work 50+ hours, 5-6 days per week.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Handling in-bound and out-bound phone calls professionally, while providing excellent customer service
• Research and resolve sales agent's questions relating to:
  
  
  
  • How to use self-service tools
  • Member concerns
  • Medicaid and Medicare verification
  • Application status and eligibility
  • On-boarding and certification process
  • Commission inquiries
  
  
  
  
• Document call resolution of each contact in various systems in a clear and concise manner
• Demonstrate the ability to provide a quality experience for all of our customers
• Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis
• Available to work a full-time schedule, 40 hours a week at minimum, including evenings, holidays, variable schedule(s), overtime as necessary and weekends during peak seasons

Compensation & Benefits:

• Quarterly Bonus- Up to up to $1,800 quarterly once set metrics are met
• 18 days accrued Paid Time Off during first year of employment and 8 paid holidays
• Paid Parental Leave
• Bright Horizons Back-Up Care (child & adult/elder care)
• UnitedHealth Group Credit Union (a financial institution available to you and your family)
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Fun and competitive work environment focused both on teamwork and individual success!
• More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of customer service experience
• 1+ years of experience with Microsoft Outlook (Organize email, manage calendar, share files)
• 1 + years of experience with Microsoft Excel (ability to sort, filter, and create simple spreadsheets)
• 1+ years of experience Microsoft Word (create correspondence and work within templates).
• 1+ years of recent experience (within the past 2 years) using multiple computer programs simultaneously to enter, review, and verify information.
• Ability to work full-time (40 hours/week minimum) any 8-hour shift between 9:00am - 8:00pm MST, Monday - Friday including the flexibility to work evenings, holidays, variable schedule(s), overtime as necessary and weekends during peak seasons

Preferred Qualifications:

• 6+ months of sales experience
• 3+ years of experience Microsoft PowerPoint (create presentations, analyze data)
• Experience supporting a sales team or working with sales representatives
• Experience working in a call center
• Healthcare and/or insurance industry experience
• Medicare knowledge

Telecommuting Requirements:

• Reside within 50 miles of our office location at 169 Inverness Drive West, Englewood, CO
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrate the ability to provide a quality experience for all of our customers
• Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis
• Experience navigating a computer while speaking on the phone
• Ability to learn new computer applications quickly and toggle between multiple systems
• Ability to multi-task
• Ability to communicate clearly and concisely (verbally and written)

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life's best work.^SM

Colorado Residents Only: The salary range for Colorado residents is $16.00 - $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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