Medical Assistant- New Orleans, LA

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life's best work.^SM

This position is full-time (40 hours/week) Monday - Thursday 7:30am - 4:30pm and on Friday 7:30am-2:30pm CST. It may be necessary, given the business need, to work occasional overtime.

This is an on-site role with the clinic located at 3010 Holiday Drive New Orleans, LA 70131.

Primary Responsibilities:

As part of a multi-disciplinary care coordination team:

• Addresses the total patient, inclusive of medical, psychosocial, behavioral, cultural, and spiritual needs.
• Involves the individual patient and caregiver, as appropriate, in decision making.
• Facilitates communication and coordination among members of the care team.
• Provides patient care to include: patient assessment prior to physician's/nurse practitioner's examination, serves as patient advocate/liaison by answering questions related to care and treatment, as appropriate, provides patient education and self-management support, implements physician orders (injections, prescription refills, diagnostic tests, referrals, etc.) and assists providers with procedures.
• Escorts patient to exam room
• Participates in team "huddles" and ensures electronic medical record (EMR) is prepared for the clinic visit
• Triages phone calls to the appropriate department and enters the call into the EMR as a Telephone Encounter. After the call has been addressed, communicates with the patient and documents in the Telephone Encounter.
• Maintains cleanliness of the patient care areas (exam rooms)
• Ensures exam rooms are stocked at all times.
• Cleans and disinfects instruments according to policy.
• Performs clinic tasks as directed by Clinic Manager.
• Assists Clinic Manager with the ordering and receiving of medical supplies and medications.
• Works closely with the Clinic Manager and Quality Manager to create and implement new clinic processes.
• Reviews all required education courses (live and online) and applies to daily clinic practice
• Maintains competency of clinical skills

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• 1+ years of direct patient care experience performing clinical duties in a medical office setting
• Medical Assistant certificate
• Ability to work full-time on site, Monday - Thursday 7:30am - 4:30pm CST and on Fridays 730am- 2:30pm CST including the flexibility to work occasional overtime given the business need.
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• Injection administering
• Medical Assistant Certification
• Computer/Electronic Medical Records (EMR) Skills
• Knowledge of OSHA/HIPAA compliance
• Current Cardiopulmonary Resuscitation (CPR) certification
• Current Automated External Defibrillator (AED) certification

Soft Skills:

• Ability to stand for long periods
• Must be able to lift up to 20 pounds
• Time management skills
• Ability to multi-task/prioritize
• Professionalism
• Ability to work well with a diverse group of people
• Critical thinking/sound judgment
• Willingness to take directives
• Compassionate

Physical and Work Environment:

• Must be able to lift up to 20+ pounds
• Ability to bend and sit for long periods

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Work with a Fortune 5 organization that's serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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