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Desktop Support Technician

United States, East Chicago
April 22, 2023

Req ID:233715

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in East Chicago, Indiana (US-IN), United States (US).

The NTT DATA Services Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

- Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
- Coordinate with Client End User on expectations and availability to conduct Managed Client Services
- Perform trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
- Identify potential issues that could adversely impact End User experience and follows through on action steps
- Strive to meet all Client SLAs & Customer Satisfaction Goals
- Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
- Serve as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
- Basic installation and maintenance of technical products
- Follow predefined procedures and tasks in everyday activities
- Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals
- Install, maintain and optimize desktop /notebook configurations at customer sites
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
- Instruct customers in the operation and maintenance of the system

Basic Requirements:
- 3+ years of IT support experience including MS Windows, MS Office, Break/Fix

Additional skills

  • A+ Certification

  • Must have a proven customer service background

  • Knowledgeable of Windows Operating System environment

  • Must be able to comprehend and follow verbal and written technical instructions and scripts

  • Good verbal and written communication skills

  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments

  • Excellent interpersonal skills and ability to work collaboratively in a team environment

  • Basic customer interaction skills

  • Strong troubleshooting skills

  • A driven, self starting individual

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.