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Vice President, Client Excellence - South East
Compass Group | |
life insurance, flex time, retirement plan | |
United States, Matthews | |
May 30, 2023 | |
Unidine
Think Fresh! Lead with Excellence! An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine's commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team! Job Summary
Client Excellence is the team focused on enriching client engagement and leading the retention of current clients within Compass Community Living. Our clients are exceptional partners within the Senior Living and Behavioral Health segments of the Compass Group. Compass Community Living goes to market with specialized and unique offerings within the stand-alone Unidine, Morrison Living and Coreworks companies, which are each market leaders in community based dining and support services. Essential Functions and Key Tasks:
This dynamic position has overall accountability to meet and exceed Compass Community Living's client retention objectives within a given geographic territory. This is accomplished through interaction with clients, operators and field support teams. The Vice President is responsible for facilitating alliances between clients and the company resulting in strong partnerships and increased total client satisfaction to ensure a 95%+ annual client retention rate. This position reports to the Senior Vice President, Client Excellence. .
The Vice President drives all client retention strategy and tactics - planning successful execution of, and follow-up related to:
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2. Support all Compass SAG related priority account needs in-territory. Including, but not limited to, all facets of retention related proposal response development, vision planning, driving decision making through financial analysis, and Senior Living related enhancement presentations. 3. As a trusted, impartial advocate for our clients, plan and visit assigned Client Partners in order to assess their needs, address performance concerns, if any, and: .
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4. Provide coaching and training for Compass Community Living managers on the skills related to client retention and engagement:
What it takes to drive your personal and professional success in this role:
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Education and Technical Experience:
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Work Environment:
Compass Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Apply to Unidine today! Unidine is a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates at Unidine are offered many fantastic benefits.
Unidine maintains a drug-free workplace. Req ID: 1176779 Unidine Nicholas Henderson [[req_classification |