Data Center Ops Senior Associate

Req ID:237608

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Ops Senior Associate to join our team in Florence, Kentucky (US-KY), United States (US).

The Data Center Operation's Team is responsible for overall Data Center Management for both the Florence, KYand Cincinnati, OH technology centers, including Infrastructure and Operations for a multitude of clients across the globe.

**Please note this position will cover the following shift:

• Wednesday, Thursday, Friday and every other Saturday - 7:00am - 7:00pm

Daily work will consist of any or all of the following primary duties:

• Data Center's single point of contact for incoming calls and email.
• Respond to alarms in a timely manner and update tickets as required.
• Interacts with multiple ticketing systems to organize the team's daily workflow.
• Verifies that all visitors to the Data Center floor meet NTT's access requirements.
• Escorts vendors to the Data Center floor.
• Shipping, Receiving and inventory management.
• Backup tape handling.
• Basic hardware support.
• Other duties as directed that support world class management of the Data Center.
• Intermediate hardware (break/fix), troubleshooting connectivity issues and replacement of hardware components.
• Installation/de-installation of hardware, cabling and maintaining appropriate systems of records.
• Full time position in a dynamic 24x7x365 organization.
• Shift will include 12 hours, 3 days per week then 4 days a week following.
• This position will include rotating weekends and holidays.

Basic Qualifications

• 1+ years of experience in an IT role

Additional skills

• Positive attitude
• Flexibility and team oriented
• Ability to conduct clear and effective two-way communication, verbal and electronic, with team members, vendors and customers (Internal and External)
• Working knowledge of Microsoft Word and Excel, with the ability to type at least 25 wpm
• Ability to work effectively with minimal supervision
• Technical experience, technical aptitude or A+ Certification
• Cisco Monitoring Tools
• Solid time-management and organizational skills
• Ability to multi-task
• Ability to lift up to 50 lbs
• Detail oriented

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.