Retail Client Relationship Manager

Retail Client Relationship Manager

Level: Director

Location: Phoenix, AZ or CA (must live in AZ or CA or willing to relocate)

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant's RCGTH business unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Overview

Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Key Responsibilities

* Build trusted relationships with client stakeholders

* Understand the client environment, issues, and priorities

* Work with clients to define their problems and co-create solutions

* Drive RFPs / proactive bids with regards to renewals, extensions and expansion

* Track of industry trends relevant to client business and bring forth proactive ideas and solutions

* Serve as the day-to-day point of contact for the clients

* Responsible for backlog growth including renewals and extensions of current engagements

* Lead the onsite project teams and ensure they understand the client environment

Measures

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin.

Required Qualifications

* Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

* Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.

* BS Degree

Preferred Qualifications

* MS or MBA degree preferred

* Strong background in a project environment and application development.

* Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment

* Must be detail oriented and able to manage and maintain all facets of complex assignments.

* Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

* Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

Employee Status : Full Time Employee

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : May 03 2023

About Cognizant

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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