Supervisor Inside Sales - REMOTE

Supervisor Inside Sales

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Inside Sales Supervisor ensures the day-to-day needs of the department are met. This role is responsible for developing, supervising, training, and evaluating the workflow of Sales Representatives. Other supervisor level responsibilities include revenue budget achievement, meeting client quotas, expanding sales, and reaching account goals on a monthly, quarterly and/or annual basis. In addition, the Supervisor Inside Sales will spend a small percentage of time making sales calls on small customers via telephone, e-mail, and fax to establish and qualify clients/prospects. This role will establish, maintain, and expand client lists and keeps a daily record of calls and information requests sent. Ensures positive long-term relationships and high potential for repeat business with customers.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Responsible for supervising, training, developing, and evaluating Inside Sales Associates on a daily basis; Monitor and coach Sales Associates' calls performance according to established monitoring standards.
• Ensure the quantitative and qualitative results are achieved while guaranteeing customer satisfaction.
• Make Outbound and Incoming calls to achieve sales and call goals on key high profile accounts.
• Increase sales through efficient management of promotional spending within client guidelines.
• Meet or exceed clients' goals for sales, distribution, and promotional volume by working with all related departments for assigned customer.
• Achieve incremental growth by pursuing volume-producing merchandising at assigned customer account.

Qualifications:

• High School Diploma or GED or equivalent experience required
• 3 years of experience in a Sales environment\
• Supervisory experience preferred
• Demonstration of a high level of results-orientated performance
• Outstanding written and oral communication skills
• Intermediate or advanced PC skills with proficiency in Microsoft Office (spreadsheets (Excel), word processing (MS Word), and graphics software (PowerPoint)

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Inside Sales Supervisor ensures the day-to-day needs of the department are met. This role is responsible for developing, supervising, training, and evaluating workflow of Sales Representatives. Other supervisor level responsibilities include revenue budget achievement, meeting client quotas, expanding sales, and reaching account goals on a monthly, quarterly and/or annual basis. In addition, the Supervisor Inside Sales will spend a small percentage of time making sales calls on small customers via telephone, e-mail, and fax to establish and qualify clients/prospects. This role will establish, maintain, and expand client lists and keeps daily record of calls and information requests sent. Ensures positive long-term relationships and high potential for repeat business with customers.

Essential Job Duties and Responsibilities

Coaching for Sales Results

• Responsible for supervising, training, developing, and evaluating Inside Sales Associates on a daily basis
• Monitor and coach Sales Associates' calls performance according to established monitoring standards
• Provide guidance and direction on conflict and resolution
• Ensure the quantitative and qualitative results are achieved while guaranteeing customer satisfaction
• Maintain a working knowledge of Client's policies and procedures
• Set Associate goals and provide tools and resources to allow associates to reach set goal
• Submit necessary paperwork to Database, IT, and helpdesk to grant access to systems for associates.
• Keep Manager informed of any critical issues
• Lead and motivate team
• Perform desk audits on a periodic basis to ensure compliance
• Maintain work schedules, approve timesheets, and vacation schedules
• Perform other job-related duties as assigned

Expand Sales

• Make Outbound and Incoming calls to achieve sales and call goals on key high profile accounts.
• Assist Inside Sales Associates with email blast and mail out per Client Requirements
• Work with ISR to expand customer base and customer distribution
• Receive and expedite all new business calls request from CDM's, BDM's and outside sources

Revenue Budget Achievement

• Assist Inside Sales Manager / Channel Leader in achieving Company income and expense budgets by ensuring all marketing strategies are implemented
• Increase sales through efficient management of promotional spending within client guidelines

Client Quota Achievement

• Meet or exceed clients' goals for sales, distribution, and promotional volume by working with all related departments for assigned customer
• Utilize appropriate sales materials and data to deliver fact based solutions to customers.

Existing SKU Achievement

• Ensure incremental sales through distribution of new products and maintenance of existing SKU's

Sales Growth and Reporting

• Achieve incremental growth by pursuing volume-producing merchandising at assigned customer account
• Provide monthly business updates

Process Development

• Work with Inside Sales Manager to identify process/system enhancement for tracking, call efficiency, reporting, and any other identified improvement areas

Tradeshows

• Determine need/ROI, coordinate, secure funding, and execute appropriate tradeshows
• Set-up, sell, and dismantle

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.

Travel up to 5%

Minimum Qualifications

Education Level: (Required): High School Diploma or GED or equivalent experience

3 years of experience in a Sales environment

Supervisory experience preferred

Skills, Knowledge and Abilities

• Demonstration of a high level of results orientated performance
• Strong Communication skills
• Strong presentation skills
• Excellent interpersonal skills
• Strong organizational skills
• Ability to multi-task
• Self-motivated
• Outstanding written and oral communication skills
• Flexible schedule with ability to travel
• Proven track record in sales
• Excellent leadership skills
• Solution oriented, customer service skills
• Intermediate or advanced PC skills with proficiency in Microsoft Office (spreadsheets (Excel), word processing (MS Word), and graphics software (PowerPoint)
• Familiarity with ACT or other types of CRMs preferred

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.