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Domestic Operations Coordinator

Seko Logistics
United States, Utah, Salt Lake City
September 10, 2023

Position Overview:

As a Domestic Operations Coordinator, you will execute daily activities and customer service functions of the operations department. This role reports directly to the Operations Supervisor.


  • Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders.
  • Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes.
  • Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
  • Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
  • Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
  • Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
  • Work with vendor-specific websites to set up and track shipments
  • Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
  • Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
  • Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
  • Enter pickups and route freight.
  • Create rate quotes.
  • Answer telephones and helps with inquiries from customers as well as stations and/or agents.
  • Enter new accounts and/or do maintenance on account files when needed.
  • Respond to inquiries regarding entered data.
  • Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA.
  • Process cargo manifests, calculate charges, and coordinate all areas of freight release.
  • Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers
  • Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management.
  • Comply with SEKO's C-TPAT Security Profile.
  • Expected to uphold SEKO's Core Values.
  • File documents after entry into the system.
  • Perform other duties as assigned.


  • Excellent customer service skills required
  • Accurate typing skills and/or data entry skills.
  • Intermediate proficiency in Microsoft Office, internet and web-based applications and job specific software applications.
  • Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume and distance measurements.
  • Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
  • Ability to plan work to ensure that work is completed efficiently.
  • Effectively participates in department projects related to assigned area of responsibility.
  • Ability to read, write and speak English fluently.
  • Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.
  • Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding
  • Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat
  • High attention to detail



  • High School Diploma or GED.
  • Minimum two years' freight forwarding experience.


  • Bachelor's Degree preferred or equivalent combination of work experience

Dedicated - Devoted to a task or purpose with loyalty or integrity
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility