HR Knowledge Manager

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for the overarching content and knowledgebase strategy of the new HR platform (ServiceNow) for global team members, around 50+ countries
• Proactively collaborates with HR Communications, HR COE Leaders, HR Business Partners, HR Technology, and other internal and external stakeholders to ensure content delivery excellence
• Lead the content migration efforts from multiple existing systems to the new knowledgebase
• Plans and executes the curation and transformation of global and country specific knowledge content
• Support the enablement of ongoing business process needs and HR strategy through content guidelines, framework and governance
• Analyze usage data to identify gaps, create supporting content and provide recommendations to increase to increase visibility and drive traffic
• Ensures the translation of content in alignment with the company's language strategy
• Defines and manages knowledge content governance including roles and responsibilities, content creation, review, publication, translation efforts and retirement
• Create and implement documentation style guide and article templates
• Ensures content meets the style and quality guidelines; ensure search capability is optimized
• Ability to influence in a global matrixed environment and manage multiple project deadlines
• Keeps up to date with new and changing Human Resources policies and processes and leads the update and optimization of content changes
• Manages service level agreements and other metrics while providing outstanding employee and manager experience
• Leads continuous improvement projects focused on operational excellence

BACKGROUND AND EXPERIENCE

• Bachelor's degree in Human Resources, Business Management, related field, or equivalent work experience
• 5+ years of experience in content curation, authoring and management
• Knowledge of Human Resources practices and experienced translating HR concepts into knowledge articles
• Experienced leading in a global multi-language environment, proven ability to interpret multiple concepts into globally and regional applicable information
• Experienced leading HR digital content management within ServiceNow preferred

SKILLS & COMPETENCIES

• Advanced communications and writing skills with the ability to translate complex information into employee centric content
• Proficient with content management technology
• Global mindset with cross-cultural awareness and sensitivity, ability to interpret multiple concepts into globally and regional applicable information
• Excellence organizational and planning skills
• Customer focused with the ability to effectively built trust and confidence
• Ability to build strong, collaborative relationship with stakeholders
• Able to effectively balance the needs of multiple stakeholders

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We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned