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Project Policy Analyst - Department of Surgery, The Better Lab

University of California - San Francisco Campus and Health
United States, San Francisco
June 01, 2023

Project Policy Analyst - Department of Surgery, The Better Lab


Full Time


Job Summary

The Better Lab seeks a Project and Policy Analyst to oversee organizational and program activities, and to design and implement strategies for all research projects. This position involves analytical studies on a variety of policies, projects, programs and issues in support of all new and existing research initiatives and organizational units at The Better Lab. This individual will support policy and program planning, development, administration, management and implementation. They will interpret, monitor and analyze information regarding policies and procedures and provide consultative services to department administrators and other stakeholders. They will develop and lead research projects using human-centered design methods and manage all phases of the process including field research, systems mapping, prototyping, implementation and iteration under the direction of the Director of The Better Lab.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up):

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

The Better Lab is a multi-disciplinary research and design lab based out of the Department of Surgery at ZSFG that uses a mixed method approach to addressing healthcare challenges. We merge principles of human-centered design and quality improvement to identify, implement and evaluate interventions that can be successful in solving some of the most pressing issues facing our general surgery and trauma patients at ZSFG. We take a human-centered design approach, starting with the users -- patients, physicians, caregivers and healthcare professionals to understand the context of their everyday lives as we work together to identify major pain points facing surgical care at ZSFG, develop solutions and iterate quickly to see what works. The Better Lab's current projects focus on generating improvements within the Department of Surgery. Projects include: improving the experience and efficiency of daily trauma rounds; improving patient attendance for elective general surgery in 3M and overall user experience in clinic; and improving the experience and efficiency of high level trauma activations.

Required Qualifications

  • Bachelor's degree in public health, biological sciences, engineering or in related area and / or equivalent experience / training
  • One plus years previous experience in design, health care, health administration, technology or work in consulting or industry in a related field
  • One plus years demonstrated computer proficiency and willingness to work with design software
  • Previous experience in design, health care, health administration, technology or work in consulting or industry in a related field
  • Experience with social media
  • Demonstrated computer proficiency and willingness to work with design software
  • Ability to work flexible hours, including evenings, nights, weekends and holidays if necessary
  • Must be able to sit or stand for long periods of time to conduct interviews, perform field research and work on various software programs
  • Proficient in ability to multi-task with demanding timeframes
  • Strong communication and interpersonal skills to communicate effectively with all levels of staff and influence both within and across the organization
  • Proficient in ability to use discretion and maintain all confidentiality
  • Demonstrates ability to use sound judgment in responding to issues and concerns

Preferred Qualifications

  • One plus years proficient experience in project coordination and/or related tasks or trainings that require organization of work groups and monitoring project deadlines
  • Experience with preparation of technical manuscripts, abstracts, protocols, consent forms, reports
  • Training in human centered design
  • Working knowledge of common organization- or research-specific and other computer application programs
  • Demonstrates ability to analyze, research and synthesize large amounts of data with strong attention to detail
  • Working knowledge of applicable policy analysis techniques

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.



Job Code and Payroll Title


Job Category

Professional (Non-Clinical), Research and Scientific

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class





Fully Onsite, Zuckerberg San Francisco General (ZSFG)



Shift Length

8 Hours

Additional Shift Details

M-F 8-5