Director of Client Services

We’re seeking a Director of Client Services to step into a critical role at our advertising agency. This position comes with a wide set of responsibilities related to developing the account services team and partnering with clients to execute campaigns and achieve goals.

Are you an experienced leader and account manager who can add to our agency’s deep skill set and overall culture? If so, we want to hear from you! 

This position is a good fit for someone with extensive agency experience. Our selected candidate will lead a dedicated, disciplined account services team. And while we consider our operations and deliverables to be first rate, we strive for continual improvement and look forward to the ideas this new leader will bring to our team. Our last Director of Client Services was promoted within the agency – so she will be championing your efforts.

Our team works from our downtown Indianapolis office Monday-Thursday and enjoys work-from-anywhere (your long-weekend destination, favorite coffee shop, the sunny spot on your back porch, etc.) Fridays when possible.

Required for this position:

• Natural curiosity and an eagerness to (keep) learn(ing)
• High interest in smart, results-driven marketing
• Accountability – a commitment to holding one’s self and those around you responsible for reaching goals, meeting deadlines and executing at a high level
• Creative problem-solving
• Excellent communication skills
• Exceptional attention to detail
• Good budgeting and spreadsheet skills

Department Management Responsibilities:

• Develop and maintain partnerships with all Williams Randall clients – contributing to strategy development and planning as needed
• Mentor, train and develop account service team in strategic, tactical and relationship aspects of their jobs
• Meet monthly with account service team and controller to review client and project profitability
• Work with account service team to maintain and improve standard processes for account service
• Oversee quality of client deliverables such as plans, creative briefs and proposals
• Lead annual reviews for direct reports and hiring efforts for new account service staff
• Work with account executives to report on monthly revenue projections
• Establish annual agency revenue goals

Account Services Duties and Responsibilities for Assigned Clients:

• Day-to-day project communications with assigned clients and internal team
• Meet regularly with creative, media, research, analytics, and online teams to coordinate agency efforts on behalf of assigned accounts
• Orchestrate planning for clients and manage the implementation of those plans
• Scope and estimate project work
• Work with analytics and media managers to include testing, tracking and measurement for all campaigns; recommend modifications based on results

Agency Growth:

• Participate in new business pitches, as needed
• Contribute to determining profile and process for identifying qualified prospects based on sustainable agency growth goals

About Williams Randall Advertising

Founded in 1979, Williams Randall Advertising is a full-service agency in downtown Indianapolis. We help clients achieve their business goals by focusing on their branding and advertising, online presence and media placement — all while keeping an analytical eye on measuring success and achieving results. Our work spans a wide variety of industries including tourism, education, finance, insurance, utilities, healthcare, B2B, and more. Everything we produce is developed through the lens of Left-Brain Creativity.

To apply:

If you’re interested, we’d love to hear from you. Please send your cover letter and resume to AEjobs@willran.com.