JOB SUMMARY
Directs, coordinates, and manages all practice functions. Responsible for practice operations, financial accounting activities, operating and capital budgets, implements and supports MSF policies and procedures. Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies. Provides education and coaching support to staff and acts as a role model in support of the OhioHealth Mission Statement.
MINIMUM QUALIFICATIONS
Bachelor's Degree
Field of Study: Healthcare
Field of Study: Business Administration
Field of Study: related field.
Years of experience: 5 to 10
SPECIALIZED KNOWLEDGE
Field of Study: Healthcare or Business Administration or related field required; Masters Degree strongly preferred. A minimum of 7 years of related health care Experience preferably in an ambulatory care setting including 5 years of supervision or management Experience . A minimum of 10 years of health care management Experience , preferably in an ambulatory setting, may be substituted in lieu of education requirements in certain circumstances.
DESIRED ATTRIBUTES
Master's Degree strongly preferred.
BEHAVIORAL COMPETENCIES
Leadership Competencies
INFORMATION SECURITY
Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).
Ensures privacy and security of information entrusted to their care.
Uses company business assets and information resources for management-approved purposes only.
Adheres to all information privacy and security policies, procedures, standards, and guidelines.
Promptly reports information security incidents to the OhioHealth Information Security Officer.
RESPONSIBILITIES AND DUTIES
60%
Daily Operational Management Human Resource responsibilities to include but not limited to hiring, evaluating and providing annual performance evaluations to staff, including promotion, dismissal, coaching, counseling, conflict resolution, and growth and development Responsible for the determination of appropriate staffing levels and maintaining employee schedules to assure appropriate coverage while maintaining fiscal responsibility with overtime Manage staff payroll and individual staff HR records Create, oversee, train and implement patient services policies and procedures Resolve and manage patient complaints and requests for service immediately and courteously Engage staff in adjusting clinical workflows to ensure highly efficient patient care Manage monthly financials including accounts payable and accounts receivable Manage inventory and purchasing in accordance to budget Prepare preliminary capital and human resources budgets for review and approval Assure timely capture and input of all billing information Manage practice equipment maintenance needs Oversee and approve maintenance agreements and service contracts in conjunction with the director Assist the director in managing contractual agreements Provide on-site IT support and/or order and oversee IT work required of outside vendors; apply and implement upgrades Coordinate safety, security, customer service, HIPAA, risk management, compliance and code training; assure understanding and enforce regulations Oversee building repairs and practice construction projects Review and enforce regulatory compliance, building safety and code regulations In coordination with the practice providers, assess the need for physician services at practice locations; manage physician schedule of professional and ancillary services accordingly Serve as a point of contact for physician paperwork, meeting requests, billing reconciliation Serves as a liaison between physicians, associates and organizational leaders
30%
Performance Management Monitor patient satisfaction data and make appropriate improvements to increase ratings Investigate financial variances to budget and make recommendations on improving monthly variances Assist Director with practice specific long range financial and business planning, capital and operating budgets Meet annual goal deployment metrics as assigned Develop and execute plans to improve outcomes Provide and review monthly physician and practice performance data with all providers Work with director, marketing and business development to market and grow practice
10%
Organizational Transformation Translate and educate staff on organizational strategy and vision Communicate and execute organizational change initiatives within the practice Serve on committees to optimize performance Pilot, implement and champion new programs, services and processes Enhance operational effectiveness and cost containment through continued innovation without compromising quality of care The major duties/ responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor.
AGE SPECIFIC COMPETENCIES
Knowledge and application of growth and development principles.
Utilization of effective communication strategies.
Implementation of specific technical factors.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific Vision abilities required by this job include close Vision, distance Vision, color Vision, peripheral Vision, depth perception, and ability to adjust focus. Work environment: The noise level in the Work environment: is usually moderate.
OSHA BLOOD BORN PATHOGENS EXPOSURE
Limited Exposure
Ohio Health
June 02, 2023 