Customer Service Representative

Customer Service Representative

Who we are:

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

We are currently looking for a Customer Service Representative to be based out of Hobart, IN. Reporting to the Customer Service Manager, this person will be responsible for managing the plan the order process while driving on time delivery and improving the customer experience.

The ideal candidate will have 3 years of experience in a sales or customer facing role in addition to excellent written and verbal communication. Experience in lean manufacturing or business system-based company is a plus.

What you'll do:

• Handle all aspects of customer service, including acknowledging, entering, tracking and expediting orders and releasing material for shipment
• Heavy communication (via email and telephone) with customer base and sales agents to handle all orders, inquiries, and follow up in a prompt and professional manner
• Resolve discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
• Communicate and coordinate with cross functional departments such as demand planning, pricing, logistics, quality, and accounts receivable to improve on time delivery.
• Manage Regional Territory and agent standard processes to improve the customer experience.
• Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, and environmental
• Perform miscellaneous job-related duties as assigned.

What you'll bring:

• Bachelor's degree preferred with at least 3 years of experience in a sales or customer facing role
• Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
• Experience with JD Edwards, CRM software, preferably Salesforce.com is a plus
• Excellent oral and written communication skills
• Ability to work independently and/or with little supervision in a team environment
• Previous experience in order entry / customer service is ideal
• Proven ability to build strong relationships with customers
• Strong problem-solving skills

Within 3 months, you'll:

• Complete Atkore's onboarding and immersion program.
• Gain an understanding of how your role ties into Atkore's mission and strategic plan.
• Participate in a Kaizen with a cross functional team to drive process improvement.
• Perform basic order inquiry, entry, and order follow-up activities.

Within 6 months, you'll:

• Handle an assigned territory independently from Purchase Order receipt to invoicing.
• Work towards meeting or exceeding the departments daily KPI metrics.
• Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
• Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.

Within 12 months, you'll:

• Manage multiple territories within a region while minimizing freight expenditures.
• Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
• Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence.

Atkore is a three-time Great Place to Work certified company and a two-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

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