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Neighborhood Health Plan Case Manager

Child & Family RI
life insurance, vision insurance, paid time off, paid holidays, sick time, tuition assistance, 401(k)
United States, Providence
June 08, 2023

This position is eligible for American Rescue Plan Act (ARPA) funds which includes a monthly stipend of up to $750.00 which is based upon the hours worked in the previous month. These funds are guaranteed through June 30, 2023.

Case Manager

Fast Facts

FLSA Status: Exempt

Hours: 37.5

Benefits Eligibility: Full eligibility

Supervisory Responsibilities: None

Travel Requirement:Yes

Education Requirement: Bachelor's degree (required)

Licensure Requirement: NA

Experience Level: 1+ year in case management role or similar preferred

Department: Aging Well

Reports to: Director of Aging Well

Misc.: Spanish-speaking required (stipend available)

About Your Team

Child & Family's Aging Well Program has been providing vital support services to seniors in Newport County since the 1960s and to seniors in Providence since 2000. We support clients in obtaining resources to address their needs from housing to mental health services. Your team strives to enhance seniors' quality of life by focusing on preserving their dignity and respecting their independence.

What You'll Be Doing As an Aging Well Case Manager working under Neighborhood Health Plan you will beproviding case management services to clients who are part of the Neighborhood Health Plan network. Case Managers provide in home visits, monthly calls, and assists with care coordination to ensure client needs are addressed. Your Main Priorities

While you will likely have additional responsibilities arise on the job, primarily you'll:

  • Manage cases assigned by intake coordinator
  • Conduct initial in-home assessment to determine care needs
  • Create care plan and recommend services to address individual needs
  • Follow-up with clients (frequency) after initial plan implemented to reassess needs
  • Collaborate with family/caregivers, service providers, and local authorities, as necessary
  • Maintain on-call hours for crises, as assigned
  • Complete all paperwork promptly and maintain accurate client records
  • Advocate for services to meet elder's needs
Who You Are

You are caring and compassionate with the ability to perform well in challenging situations. You have the capacity to collaborate empathetically while maintaining professionalism in emotional situations. You understand the importance of this work and strive to deliver a high quality of care.

Qualifications & Skills Qualities & Attributes
  • Bachelors degree (required)
  • 1+ year in case management role
  • Experience with elders a plus
  • Bilingual required
  • Valid driver's license & reliable vehicle with valid registration & insurance
  • Organizational & time-management skills
  • Basic computer skills
  • Knowledge of Microsoft 365

* Collaborative mindset

* Empathetic & emotionally intelligent

* Effective oral & written communicator

* Life-long learner

* Innovative problem-solver

* Goal-oriented & mission-driven

* Respect for all cultures, ideologies, socio-economic issues, etc...

* Ability to handle sensitive matters delicately & with discretion

Research shows that women and marginalized groups are less likely to apply for a job if they don't meet every desired qualification or skill. While we have listed some desirable attributes, we know that there are plenty of great candidates that may not check every box-we encourage you to apply anyway.

Benefits and Perks

All full-time and part-time employees are considered benefit eligible and are eligible for all Agency benefits. Temporary employees and employees scheduled to work less than 20 hours per week are considered not benefit eligible and are only eligible for paid time off under the and the 401(k) plan.

  • 11 paid holidays, 2-4 weeks vacation, 12 sick days, and 1 personal day
  • Fully funded Health Reimbursement Account (HRA) through
  • vision insurance
  • Flexible Spending Accounts (FSA): dependent care and health care through
  • Agency paid for New York Life/Cigna life insurance, accidental death and dismemberment, and long-term disability
  • : traditional and Roth deferrals, company contribution after 1 year
  • Employee Referral Bonus Program - $2,000 per hired referral
  • Foster Parent Referral Bonus - $500 per successful referral
  • Discounted childcare available at Middletown building
  • Discounted cell phone discount through
  • Discounted pet insurance through
  • Discounted membership
  • Discounted membership
  • Dry cleaning pick-up/drop off service in Providence only (self-pay)
  • eligible
  • RI DOH license and bilingual salary stipends
  • Shift differentials
  • Direct deposit and employee self-services through

Offers of Employment

All offers of employment are contingent upon the successful and favorable completion of:

  • (BCI)
  • National fingerprint check
  • Rhode Island Department of Children, Youth and Families (DCYF) Child Abuse and Neglect Tracking System (CANTS)
  • Tuberculosis test
  • COVID-19 vaccination
  • For positions that require driving to/from client meetings and/or driving clients:

    • Valid drivers license
    • Motor vehicle record
    • Vehicle registration
    • Proof of insurance

  • For positions within our Sandpipers program as required by the :

    • 1 dose of Flu vaccine every year
    • 2 doses of MMR (measles, mumps, rubella) vaccine
    • 1 dose of Tdap (tetanus, diphtheria, pertussis) vaccine
    • 2 doses of Varicella (chickenpox) vaccine

Equal Employment Opportunity

Child & Family will not discriminate against any individual on the basis of race, color, religion, sex (including pregnancy, gender, gender identity, and sexual orientation), marital status, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other protected category under local, state or federal law. These protections extend to all management practices and decisions, including recruitment and hiring, performance evaluation and management systems, promotions, training, and career development programs. Consistent with these obligations, the Agency also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Affirmative Action

Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.