Security Support Technician I

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Brightspeed is looking for a Security Support Technician I to join our team! As aSecurity Support Technician I, you will monitor, acknowledge, and respond to incoming alarms, dispatching authorities, alternates or service as necessary.Our team provides quality security and life safety services, including installation, service and monitoring of intrusion and fire alarm systems, as well as, CCTV, card access, nurse call, intercom systems and SMART HOME systems.

As Security Support Technician I, your responsibilitieswill include:

• Adhere to proper alarm signal procedures
• Enter appropriate detailed information on accounts
• Interact with customers via phone or chat
• Interact with dispatching authorities
• Issuing of service tickets to appropriate departments
• File and input documents into scanning system
• Answer real estate help desk calls, write tickets and dispatch to vendors
• Up sales of services to customers of $250 a month for each qualified month
• Special projects or duties as assigned
• Must be able to work any hours, including weekends and holidays

WHAT IT TAKES TO CATCH OUR EYE:

• High School Diploma/GED or equivalent work experience
• Must be qualified to be licensed in all states where we conduct business
• Excellent and effective communications (oral and written), interpersonal skills, and a professional phone manner
• Strong organizational skills and attention to detail
• Willingness to work every weekend, extended hours, and holidays as required to meet the needs of the business
• Experience or training in the operations of all office equipment.
• Strong multi-tasking skills
• Basic computer skills

BONUS POINTS FOR:

• Previous call center experience.
• Experience or training in security services, products and terminology

#LI-HR

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defininga new way to workbecause we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Becauseour purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer

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