Assistant Director- Ticket Operations

Provide service to customers for tickets to Georgia Tech athletic events to include operation of automated ticketing systems, responding to customer inquiries and maintaining associated records. Coordinates ticketed admissions to sporting events. This position will interact on a consistent basis with: Ticketing Operations management and staff, customers. This position typically will advise and counsel: customers, interns and student assistants. This position will supervise: N/A

Job Duty 1 -
Coordinate and provide phone and window services related to sporting event ticket inquiries, sales and related customer services.

Job Duty 2 -
Monitor performance of and operate ticketing related software systems.

Job Duty 3 -
Participate in sports event management through coordination of ticketed admissions process.

Job Duty 4 -
Account for and report on ticketing sales.

Job Duty 5 -
Supervise activities of interns and student employees as required.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
One to two years of job related experience

SKILLS
This job requires working knowledge of box office operations and related customer service and sales. Use of ticketing software and office related computer applications is required.

Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Successful candidate must be able to pass a background check. Please visit Georgia Tech's for more information.

This is not a supervisory position.
This position has financial responsibilities.
This position may be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.
This position does not require security clearance.

Job Grade: A6
Location: Atlanta, GA 30332