Field Service Engineer - NMR Instrumentation

JEOL is looking to train a motivated customer focused individual to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Essential Duties

* Travel to customer sites to install NMR (nuclear magnetic resonance) instruments at customer's facility, provide preventative maintenance, troubleshooting, and repair of instruments

* Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem

* Establish and maintain effective relationships with internal and external customers

* Manage customer expectations and refer complex issues to appropriate individuals

Requirements

* General problem-solving skills and go-getting attitude is a must.

* Excellent customer service skills

* AS/BS degree in Engineering, Physics, or Chemistry preferred.

* Hands-on technical experience with NMR, analytical instrumentation, RF electronics preferred

* Basic knowledge of principles of RF electronics

* Basic mechanical aptitude

* Requires a valid driver's license, passport, and 40-50% overnight travel