Field Service Engineer positions are available in the following locations:
Miami/Ft. Lauderdale, Florida
Newark, New Jersey
Field Service Engineer Responsibilities:
Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications.
Independently diagnose and repair electron microscopes within the territory
Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem.
Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work
Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals
Consistently exercise discretion and independent judgment in resolving problems
Provide on-site technical assistance to troubleshoot and repair equipment.
Complete and submit field service reports and weekly expense reports
An Associate's degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.
Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes
Excellent customer service skills
Hands-on technical experience with installation and repair of equipment
Knowledge of and ability to apply analog, digital, and RF electronics
A basic understanding of troubleshooting techniques and approaches
Ability to analyze, evaluate, and assess complex mechanical components.