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Brigaide Mobile Outreach Case Manager

Metropolitan Ministries
life insurance, paid holidays, tuition reimbursement, 401(k)
United States, Florida, Tampa
2002 North Florida Avenue (Show on map)
April 06, 2024


About Us:

  • If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
  • Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
  • We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

* Salary: $40,000-$43,000

* Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

* Preventative care is 100% covered (free) on all plans.

* PTO is offered to full-time and part-time employees.

* 11 days of PTO and 10 paid holidays annually.

* Option to participate in the 401K plan with employer match.

* $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

* Employee Assistance Program

* Option to participate in supplemental group insurance plans at affordable rates.

* Tuition reimbursement program

* Training and career development.

* Discounted membership at the YMCA.

JOB FUNCTIONS: According to the mission and vision of Metropolitan Ministries, the Brigaide Mobile Outreach Case Manager works with Metropolitan Ministries' Brigaide Mobile Outreach Team to build relationships with individuals experiencing homelessness, provide advocacy, and assist with connecting individuals experiencing homelessness with services and linkages housing. The Brigaide Mobile Outreach Case Manager is responsible for identifying unsheltered homeless individuals through referrals from the Brigaide Mobile Outreach Team, Community Partners, and direct street outreach activities. Operate as the main contact for Coordinated Entry (C.E.). This includes systems navigation and warm referrals, completion of assessment for eligible individuals enrolled in Coordinated Entry.


* Responsible for providing services that will assist with reducing barriers to housing, identify housing resources; and reduce the time the most vulnerable clients remain homeless.

* Provide and offer wraparound services in-person, telephonically, virtually, and at mobile sites.

* Assist clients experiencing homelessness with accessing resources and making referrals; continue to engage with unsheltered individuals until shelter or permanent housing is obtained.

* Maintain an ongoing caseload of CE clients ensuring all required documents are uploaded into the Homeless Management Information System (HMIS), completing assessments and updates.

* Maintain client records, daily activity logs, mileage logs, and other reports as directed.

* Actively participate in CE meetings to identify barriers related to the CE process or with individuals.

* Actively collaborate with other homeless services providers and community resources to facilitate access to the Continuum of Care services including:

* Basic needs, including food, clothing, hygiene and shelter information

* Housing assistance referrals

* Substance abuse education and treatment referrals

* Legal assistance referrals

* Health information referrals

* SSI/SSDI Outreach Access & Recovery (SOAR)

* MyAccess benefits and more

* Develop a relationship with individuals experiencing homelessness through frequent outreach visits to known encampments and/or other locations where those experiencing homelessness congregate.

* Research community resources that benefit individuals experiencing homelessness.

* Responsible for responding to incoming calls to the Brigaide Mobile Outreach phone lines and administering services telephonically.

* Input client services into HMIS (Homeless Management Information System) daily

* Develop goals and monitor individual progress through case management notes.

* Provide one-on-one case management sessions for identified clients monthly or as needed based on needs and service plan.

* Encourage and support client participation in activities and events that increase client's self-sufficiency.

* Ensure all case records (referrals, and resources offered) are current by documenting notes in the Homeless Management Information System (HMIS).

* Advocate for individuals experiencing homelessness when they encounter barriers.

* May drive a van/shuttle; complete daily vehicle inspection report on van/shuttle; may clean van/shuttle; and may maintain all safety conditions in the van/shuttle.

* Participate in professional development activities and all required agency meetings.

* Support the team in other tasks as assigned and attend all team meetings.

* Other duties as assigned.


Education and Experience:

* Bachelor's degree in social services or related field accepted with a minimum of two (2) years of case management experience or social services experience.

* Flexibility (Position may require occasional weekends and holidays).

* Thorough knowledge of collecting, compiling, and organizing data.

* Knowledge of available community resources.

* Effective communication skills

Skill Requirements:

Requires heart for ministry. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Requires strong leadership skills. Ability to maintain appropriate professional boundaries with clients and staff. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Office and appropriate databases. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings. Bi-Lingual Preferred.

Physical Requirements:

Must be able to sit and stand for prolonged periods of time. During non-holiday period, must be available to work the normal and extended business hours; ability to lift and carry up to 35 pounds; hearing and speaking ability which allows for effective oral communication of information; physical, emotional and spiritual stamina to handle job-related issues and stress. Must be able to operate a multi-passenger van for transporting self and staff.


Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Valid FL driver's license with a good driving record and insured vehicle in order to transport self and clients when necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at