Restaurant Host/Hostess - Watermill Kitchen + Bar

Description

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

Purpose of the Position: Greeting and escorting guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:

• Competitive and robust Compensation Package

* Matching 401k & Profit Sharing Options

* Insurance benefits after 30 days of full-time employment

* Flexible schedule and emphasis on work/life balance

* Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties

* Free Marcus Theaters movie tickets

* Free & Discounted Meals/Starbucks

* Free Parking

As our Restaurant Host or Hostess, you would:

• Meet and greet guests as they arrive, gather information such as name, check guest's reservations or log them in as set up. Ensure even distribution of tables for each server.
• Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Assists wait staff and bus staff as needed.
• Assist with all to-go orders.
• Participate in setting up of dining room and buffets.
• Act as a cashier for Dining Room.
• Process cash/checks payments.
• Answer phones and maintain voicemail.
• Responsible for coat check.
• Thank all guests graciously and invite them to return.
• Assist with banquet event orders for private functions.
• Maintain restroom facilities at beginning and throughout shift.
• Sweep outdoor steps and vacuum carpets.
• Brush away cobwebs and insects at front door.
• Maintain cleanliness, sanitation, and personal hygiene.
• Perform other duties as assigned.

We are looking for our next amazing associate, who will have:

• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to move through a crowded room to seat guests.
• Relay important reservation requests to servers.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• No prior experience required. Prior hospitality experience preferred.
• Ability to multi-task and self-motivate during slow periods.
• Ability to work POS system.
• Computerized Reservation System handling.
• Ability to multi-task and self-motivate during slow periods.
• Flexible schedule preferred.
• Good speaking voice and ability to maintain composure during stressful situations.
• Ability to interact with adults and children in a professional manner.
• Cash handling experience preferred.
• Ability to direct guests to events throughout the hotel.
• Maintain a clean environment and ensure area is always organized.
• Clean all menus before, during and after shift.

We will verify through E-Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.