Customer Service Rep II

KEY ACCOUNTABILITIES INCLUDE:

• Professional phone and email manner and communication skills and addressing day to day customer needs and requests.
• Attention to detail and ability to multitask on several projects or customer requests/orders.
• Working with operations to resolve customer service and billing issues.
• Ensuring vendor information is complete in the system.
• Maintain customer records by updating account information.
• Preparing shipping documents (ie. Labels/compliance labels, BOL's, etc.)
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.

REQUIREMENTS:

• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Accurate typing and data entry skills and ability to generate routine reports.
• Ability to add, subtract, multiply and divide
• Must communicate promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
• Must be able to read, write and speak English fluently.
• Preferably bilingual in Spanish, but not required

EDUCATION & EXPERIENCE:

Minimum

• High School Diploma or GED equivalent
• 2 years of customer service experience in Logistics, transportation, warehousing or distribution
• Experience with MS suite of applications.
• Strong communication skills required. Customer service focused for both internal and external customers.

Preferred

• 3-5 years of customer service experience in logistics, transportation, warehousing, or distribution
• Experience with WMS
• Retail Routing
• Great communication skills
• Bilingual in Spanish