We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.

Job posting has expired

Back to search results

Customer Service Rep II

Seko Logistics
United States, California, Carson
21950 Arnold Center Road (Show on map)
September 12, 2023


  • Professional phone and email manner and communication skills and addressing day to day customer needs and requests.
  • Attention to detail and ability to multitask on several projects or customer requests/orders.
  • Working with operations to resolve customer service and billing issues.
  • Ensuring vendor information is complete in the system.
  • Maintain customer records by updating account information.
  • Preparing shipping documents (ie. Labels/compliance labels, BOL's, etc.)
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
  • Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
  • Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
  • Other duties as assigned by management.


  • Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
  • Accurate typing and data entry skills and ability to generate routine reports.
  • Ability to add, subtract, multiply and divide
  • Must communicate promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
  • Must be able to read, write and speak English fluently.
  • Preferably bilingual in Spanish, but not required



  • High School Diploma or GED equivalent
  • 2 years of customer service experience in Logistics, transportation, warehousing or distribution
  • Experience with MS suite of applications.
  • Strong communication skills required. Customer service focused for both internal and external customers.


  • 3-5 years of customer service experience in logistics, transportation, warehousing, or distribution
  • Experience with WMS
  • Retail Routing
  • Great communication skills
  • Bilingual in Spanish

Team Player - Works well as a member of a group
Loyal - Shows firm and constant support to a cause
3 - 5 years: 3-5 Years in warehouse environment
3-5 years WMS experience
3-5 Years customer service experience (required)