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Customer Service Rep II

Seko Logistics
United States, California, Carson
21950 Arnold Center Road (Show on map)
September 12, 2023
Description

KEY ACCOUNTABILITIES INCLUDE:




  • Professional phone and email manner and communication skills and addressing day to day customer needs and requests.
  • Attention to detail and ability to multitask on several projects or customer requests/orders.
  • Working with operations to resolve customer service and billing issues.
  • Ensuring vendor information is complete in the system.
  • Maintain customer records by updating account information.
  • Preparing shipping documents (ie. Labels/compliance labels, BOL's, etc.)
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
  • Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
  • Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
  • Other duties as assigned by management.



REQUIREMENTS:




  • Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
  • Accurate typing and data entry skills and ability to generate routine reports.
  • Ability to add, subtract, multiply and divide
  • Must communicate promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
  • Must be able to read, write and speak English fluently.
  • Preferably bilingual in Spanish, but not required



EDUCATION & EXPERIENCE:

Minimum



  • High School Diploma or GED equivalent
  • 2 years of customer service experience in Logistics, transportation, warehousing or distribution
  • Experience with MS suite of applications.
  • Strong communication skills required. Customer service focused for both internal and external customers.



Preferred



  • 3-5 years of customer service experience in logistics, transportation, warehousing, or distribution
  • Experience with WMS
  • Retail Routing
  • Great communication skills
  • Bilingual in Spanish

Qualifications
Behaviors
Team Player - Works well as a member of a group
Loyal - Shows firm and constant support to a cause
Experience
3 - 5 years: 3-5 Years in warehouse environment
3-5 years WMS experience
3-5 Years customer service experience (required)

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