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Patient Service Representative - Medical - West Warwick

Thundermist Health Center
United States, Rhode Island, West Warwick
December 07, 2023
Patient Service Representative - Medical - West Warwick
West Warwick, RI 02893, USA
Req #1562
Wednesday, September 20, 2023

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.

Job Title: Patient Service Representative Medical
Reports to: Practice Management
Department: Medical
FLSA Status: Non-Exempt
Job Grade: 4
Version Date: April 4, 2023

General Responsibilities:
The Patient Service Representative is responsible for welcoming and assisting patients with
scheduling of appointments, taking charge of all aspects of registering patient demographics,
answering all incoming calls, collecting co-payments and/or balances from office visits, taking
complete and accurate messages, and documenting appropriately. This position is also responsible
for identifying issues and reporting to appropriate staff for resolution.

Required Qualifications:
* Minimum High School Diploma or GED
* Excellent communication skills

Preferred Qualifications:
* Experience with payment/billing collections
* Minimum 1-year ambulatory care medical office experience
* Candidates who do not meet all the preferred qualifications are encouraged to apply.
Significant Job Functions:
* Correctly identifies appropriateness of appointment scheduling. Directs emergent needs to
nurse team for further triage.
* Responsible for complete and accurate data entry for all information which includes patient
registration, encounter billing information, and changes in insurance information.
* Responsible for assisting in answering all incoming calls and taking accurate messages.
* Responsible for confirming, cancelling, or rescheduling appointments.
* Responsible for performing outreach to patients.
* Assist in scheduling appointments and directing appropriate calls to the nurse triage team.
* Responsible for completing end of day closing reports.

Physical Effort / Environment:
* Must be proficient with the use of computers, answering incoming calls, taking accurate
written messages, verifying all insurance coverages and files.
* Moderate physical activity such as walking, standing, sitting, bending, and stretching.
Work Schedule Demands:
* Full-time or Part-time position.
* Must be able to work evenings, weekends, and holidays as scheduled.
* Occasional overtime may be required in the event of vacation time or staffing shortages.

Communication Skills:
* Excellent communication skills both oral and written.

Competencies/Additional Skills:
* Ability to effectively manage change and adapt quickly.
* Accurate data entry skills
* Operational problem solving and decision-making skills.
* Knowledge of medical terminology (preferred).
* Ability to exercise judgement in dealing with sensitive and confidential information.
* Ability to handle a high volume of work in a demanding and fast-paced environment.

Confidentiality of Information:
Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information.
ADA & EEOC Statement:
Thundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details


  • Pay Type
    Hourly

  • Min Hiring Rate
    $17.33


  • West Warwick, RI 02893, USA

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