Patient Service Representative - IES, Westwood

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system
• Facilitating communication with referring physicians
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
• Serve as liaison between Skilled Nursing Facilities, hospitals, outpatient facilities and physician offices to ensure appropriate billing documents and orders are filled out and/or collected and processed.

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

• Knowledge of specific specialty practice and workflows.

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

* Familiarity and knowledge of authorization process & managed care programs.