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Customer Service Representative

Charlie's Produce
life insurance, paid holidays, 401(k), retirement plan
United States, Alaska, Anchorage
9401 King Street (Show on map)
September 28, 2023
Job Locations

US-AK-Anchorage


Job ID
2023-5291



Overview

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, with distribution centers in Seattle, Spokane, Portland, Anchorage, Los Angeles, Boise and Salt Lake City. The secret to our 40+ years of success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth.

Charlie's provides a healthy employee stock ownership program, competitive Medical/Dental/Vision and Life Insurance plans. And our newest benefit offers Pre-Paid Fully Funded College Tuition to our employees and the dependent children of our employees!

Complete Benefits Package Includes:

* Medical Plans with UHC and HSA/FSA available
* Vision with hardware replacement yearly!
* Dental
* 401K
* ESOP-Employee Stock Ownership Plan
* Holiday Pay and Sick Pay after 90 Days!
* College Tuition for all employees and their dependents
* On the job training
* Year round full time employment
* Employee appreciation events

This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Charlie's Produce is an Equal Opportunity Employer!



Responsibilities

To be determined-Day Shift

The Role

Customers Service Representatives are responsible for handling complaints, process retail orders, and provide information about products and services.

Essential Responsibilities Include, but Not Limited To

    Provides timely and accurate information to incoming customer order status and product knowledge requests

  • Processes customer orders/changes/returns according to established department policies and procedures

  • Works closely with the credit department to resolve disputed credit items

  • Provides timely feedback to the company regarding service failures or customer concerns

  • Partners with the sales team to meet and exceed customer's service expectations

  • Maintain a sound working knowledge of all markets and growing conditions
  • Notify and assist buyers, operations and sales support persons by communication of customer's needs and preferences.
  • Maintain effective, professional relationships with customers, vendors, and fellow employees.
  • Organize and provide assistance for special sales, promotions, seasonal items
  • Responsible for the administrative tasks required by the Retail Sales Team, including but not exclusive to pricing reports, order guide maintenance, correspondence with receiving teams for proof of delivery and order entry
  • Responsible for Quality and Food Safety
  • Position requires performing any combination of the following job duties:
    *Keeping abreast of market conditions and new items.
    *Meeting all company and sales profit objectives
    *Assist with labels and allocation when needed

Charlie's Produce Total Compensation Package includes:

  • Competitive starting pay
  • Yearly review with possibility of increase based on performance and tenure
  • We recognize and reward hard work and commitment. Supplemental retirement plan through our Employee Stock Ownership Plan (ESOP)
  • Robust employee assistance program (EAP)
  • Vacation pay, paid holidays, and free onsite parking
  • Employer-covered College Program
  • 401(k) available
  • Health and wellness benefits including medical, dental, and vision


Qualifications

Core Knowledge/Skills

  • Customer/Client Focus
  • Problem Solving Analysis
  • Time Management
  • Communication Proficiency
  • Teamwork Orientation
  • Technical Capacity

Required Experience

  • Advanced MS Office experience (Outlook and Excel)
  • Proven courteous phone manner
  • Prefers AS400 experience
  • Able to work flexible hours and days as required by the work load
  • Ability to multi-task while recording accurate information
  • Ten key by touch
  • Spanish bilingual a plus
  • Produce knowledge a plus

Supplemental Information

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer.

As an essential employer and key contributor to our community's food distribution chain, we will follow all state and federal guidelines on vaccination mandates, allowing for an accommodation for those that qualify.



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