Call Center Blood Scheduler (Remote)

Job Description:

Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

OUR IDEAL CANDIDATE:

We are seeking a customer-focused, outgoing and compassionate individual to contact blood donors and schedule appointments in our fast-paced environment. Donor Scheduler Apheresis Telerecruiters follow scripting and have excellent attention to detail. As a Donor Scheduler Apheresis Telerecruiter, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life!

WHERE YOUR CAREER IS A FORCE FOR GOOD

Key Responsibilities:

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donationappointments.
• Contact active or former blood donors to increase both the frequency of their donations and the number of donorsat chapter offices or blooddrives, to meet our collection goals.
• Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donorexperience.
• Take care of your team members - show up for every shift and give 100% while you're there.
• Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming backagain and again.
• Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion atall times.

Click on the link to learn more about (Apheresis)platelets donations:

Remote / WFH

Schedule: Tuesday - Saturday: 11:00am - 7:30pm (CST)

Pay Range: 15.25 - 16.92 USD Hourly

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

WHAT YOU NEED TO SUCCEED:

• High school diploma or equivalent required.
• Minimum one year of telephone and customer service or telemarketing experience required.
• Experience meeting sales quota preferred.
• Face to face experience preferred.
• Outbound calls experience preferred
• Computer experience, excellent customer service and problem-solving skills required.
• Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

Sales experience, outbound calls experience and strong computer skills

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights