Sales Development Representative

Justrite Safety Group (JSG) is a growing family of industrial safety companies. Together we protect workers, workplaces, and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property, and the planet.

Summary:
The E-Commerce Safety ID Sales Representative will support and empower the business objectives of the Justrite Safety ID E-Commerce business unit while growing revenue and fostering an excellent brand and sales experience for www.accuformnmc.com and www.compliancesigns.com customers, prospects, and leads. The E-Commerce Safety ID Sales Representative is responsible for contributing to business growth goals with four key focus areas of activity:

1-Inbound Activity - apx 20%
2-Follow-Up Activity - apx 10%
3-Nurturing Key Accounts - apx 10%
4-New Opportunity Prospecting - apx 60%

Responsibilities:
* Inbound Activity: Handling inbound sales opportunities and leads in a timely, organized, thorough and intentional manner is critical to drive sales growth with new and existing customers and prospects.
o Manage incoming orders, quote requests, and other inquiries via phone, and e-mail
o Prepare customer credits, return authorizations, and order corrections for processing
o Complete ownership of new leads; from qualification, follow-up and transaction
o Provide resources for a quality customer service experience
* Follow-up activity: Reengaging open quote customers and leads will increase the percentage of quote opportunity captured while increasing our percentage of market share.
o Follow-up on customer quotations to improve close percentages
o Document, organize and share VOC feedback in an organized format with leadership
o Take quick action when errors occur to correct mistakes and ease customers' burden
o Coordinate with quoting and production departments to provide competitive pricing, accurate lead times, and creative solutions for the customer's safety identification needs
* Nurturing Key Accounts: Contacting key accounts on a systematic routine will fuel deeper relationships with key valued customers and leads.
o Maintaining regular contact with key customers and drive account sales growth
o Maintain a process to record, organize customer interactions and changes with CRM tools
o Implement customer service and sales strategies to improve quality of service
o Contact customers post-order to gather Voice-of-Customer (VOC) on their buying experience
* New Opportunity Prospecting: Proactively researching, calling, and emailing prospects will push momentum and sales growth in key niche opportunity markets.
o Engage in business development with outbound activity to target specific prospects and opportunities
o Assist with new product implementation and introduction into the marketplace
o Research markets and prospects for new sales growth initiatives
o Identify product, industry and prospect opportunities to pursue with outbound activities
o In-depth knowledge of the brand, company, industry, competitors, and products

• Support E-Commerce distribution for all channels
• Gain extensive knowledge of the product portfolio to make product recommendations
• Navigate internal systems to find information pertaining to orders, parts, shipments, and quotes
• Generate sales from up-selling, down-selling and cross-selling
• Continuously communicate successes, needs, and challenges to Manager
• Ability to communicate in an effective and respectful manner
• Problem solving skills resolving team and customer conflicts
• Report unsafe activities to Plant Manager, Safety Director or Human Resources
• Perform general housekeeping; keep work areas clean and free of debris
• Comply with all safety and environmental rules, regulations, and guidelines, including PPE
• Attend department and company meetings, and participate in proactive team efforts
• Participate in cross-training within and outside of the native department as needed
• Perform other duties as required or assigned

Requirements:
* Excellent verbal and written communication skills
* Able to multitask, prioritize, and manage time efficiently
* Punctual, dependable, self-motivated, and self-directed
* Excellent time management and prioritization skills
* Ability to take direction and work well with others
* Experience with methods to communicate process improvements
* Proven working experience in a customer service or sales related role
* Demonstrated effectiveness in business development, and lead qualification
* 2-3 years in a fast-paced customer service environment managing or leading a team
* B.A./B.S. preferred, and/or other field related or equivalent work experience

* Travel less than 10%

BENEFITS:
We offer excellent comprehensive benefits that include:
* Medical, Dental & Vision benefits
* Health Care Savings Accounts and Flexible Spending Accounts
* Paid time off including vacation & personal time
* 401K - with company match. Both pre-tax and Roth options are available
* Company paid Short Term Disability
* Company paid Long Term Disability
* Company paid Employee Assistance Program
* Employee Wellness Program