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Sales Development Representative

Justrite Manufacturing Co LLC
paid time off, short term disability, long term disability, 401(k)
United States, Illinois, Deerfield
1751 Lake Cook Road (Show on map)
December 01, 2023

Justrite Safety Group (JSG) is a growing family of industrial safety companies. Together we protect workers, workplaces, and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property, and the planet.

The E-Commerce Safety ID Sales Representative will support and empower the business objectives of the Justrite Safety ID E-Commerce business unit while growing revenue and fostering an excellent brand and sales experience for www.accuformnmc.com and www.compliancesigns.com customers, prospects, and leads. The E-Commerce Safety ID Sales Representative is responsible for contributing to business growth goals with four key focus areas of activity:

1-Inbound Activity - apx 20%
2-Follow-Up Activity - apx 10%
3-Nurturing Key Accounts - apx 10%
4-New Opportunity Prospecting - apx 60%

* Inbound Activity: Handling inbound sales opportunities and leads in a timely, organized, thorough and intentional manner is critical to drive sales growth with new and existing customers and prospects.
o Manage incoming orders, quote requests, and other inquiries via phone, and e-mail
o Prepare customer credits, return authorizations, and order corrections for processing
o Complete ownership of new leads; from qualification, follow-up and transaction
o Provide resources for a quality customer service experience
* Follow-up activity: Reengaging open quote customers and leads will increase the percentage of quote opportunity captured while increasing our percentage of market share.
o Follow-up on customer quotations to improve close percentages
o Document, organize and share VOC feedback in an organized format with leadership
o Take quick action when errors occur to correct mistakes and ease customers' burden
o Coordinate with quoting and production departments to provide competitive pricing, accurate lead times, and creative solutions for the customer's safety identification needs
* Nurturing Key Accounts: Contacting key accounts on a systematic routine will fuel deeper relationships with key valued customers and leads.
o Maintaining regular contact with key customers and drive account sales growth
o Maintain a process to record, organize customer interactions and changes with CRM tools
o Implement customer service and sales strategies to improve quality of service
o Contact customers post-order to gather Voice-of-Customer (VOC) on their buying experience
* New Opportunity Prospecting: Proactively researching, calling, and emailing prospects will push momentum and sales growth in key niche opportunity markets.
o Engage in business development with outbound activity to target specific prospects and opportunities
o Assist with new product implementation and introduction into the marketplace
o Research markets and prospects for new sales growth initiatives
o Identify product, industry and prospect opportunities to pursue with outbound activities
o In-depth knowledge of the brand, company, industry, competitors, and products

  • Support E-Commerce distribution for all channels
  • Gain extensive knowledge of the product portfolio to make product recommendations
  • Navigate internal systems to find information pertaining to orders, parts, shipments, and quotes
  • Generate sales from up-selling, down-selling and cross-selling
  • Continuously communicate successes, needs, and challenges to Manager
  • Ability to communicate in an effective and respectful manner
  • Problem solving skills resolving team and customer conflicts
  • Report unsafe activities to Plant Manager, Safety Director or Human Resources
  • Perform general housekeeping; keep work areas clean and free of debris
  • Comply with all safety and environmental rules, regulations, and guidelines, including PPE
  • Attend department and company meetings, and participate in proactive team efforts
  • Participate in cross-training within and outside of the native department as needed
  • Perform other duties as required or assigned

* Excellent verbal and written communication skills
* Able to multitask, prioritize, and manage time efficiently
* Punctual, dependable, self-motivated, and self-directed
* Excellent time management and prioritization skills
* Ability to take direction and work well with others
* Experience with methods to communicate process improvements
* Proven working experience in a customer service or sales related role
* Demonstrated effectiveness in business development, and lead qualification
* 2-3 years in a fast-paced customer service environment managing or leading a team
* B.A./B.S. preferred, and/or other field related or equivalent work experience

* Travel less than 10%

We offer excellent comprehensive benefits that include:
* Medical, Dental & Vision benefits
* Health Care Savings Accounts and Flexible Spending Accounts
* Paid time off including vacation & personal time
* 401K - with company match. Both pre-tax and Roth options are available
* Company paid Short Term Disability
* Company paid Long Term Disability
* Company paid Employee Assistance Program
* Employee Wellness Program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)