Intake and Assessment Coordinator

INTAKE COORDINATOR

Position Type: Full-Time

Compensation: $65,500/annually + benefits

Location: San Francisco, CA (on-site)

Schedule: Monday-Friday, 9:00 am to 5:30 pm

Priority Application Deadline: Sunday, October 15, 2023, at 11:59 pm

Program and Position Overview

The Housing Services program helps prevent families from becoming homeless and helps those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, homelessness prevention, rent subsidies, and home-based case management.

The Intake and Assessment Coordinator provides general oversight to the Intake and Homelessness Prevention programs and ensures that all referrals are assessed in a timely manner for the homelessness prevention and rental subsidy programs. The coordinator approves families for the program, ensures that all releases and documentation are complete and accurate, and when necessary, meets with families to explain program decisions. The coordinator facilitates exit planning meetings with other HF programs and serves as primary liaison to Coordinated Entry Access Points as well as other community partners

Primary Duties and Responsibilities

• In coordination with the Navigation and Eviction Prevention Manager, oversee and ensure the on-going development and daily operation of the Intake & Homelessness Assistance Programs. Assist in the creation and implementation of new and innovative programming and support services to meet the ongoing and emerging needs of families who are homeless and at-risk of homelessness. Work closely with Navigation and Eviction Prevention Manager on various organizational activities and special projects.
• Directly supervise Housing Intake Specialists, Homelessness Prevention Specialists staff, Data Entry Support Specialist staff. Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching case management staff.
• Lead recruitment, hiring and training efforts of services staff within the department, in a manner consistent with HF personnel policies and procedures. Develop and conduct new-hire onboarding and ongoing training for housing services program staff based on program needs.
• In collaboration with Navigation and Eviction Prevention Manager, provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future
• Ensure the program maintains accurate records, files, correspondence, and data collection and responds to inquiries and requests for information to internal and external stakeholders.
• Maintain positive participant relations. Develop a work environment focused on customer service, diversity, respect and dignity. Provide staff with leadership and guidance directed at providing the participants with a positive experience.
• Conduct database and participant hard file audits, providing quality assurance oversight within multiple databases such as, but not limited to Bitfocus/HMIS, Calworks HSP Launchpad, Bay Area Community Services and Salesforce.
• Assist Navigation and Eviction Prevention Manager in creating streamlined processes for both programs to ensure seamless delivery of services between staff, participants and external community providers.
• Facilitate regular department and program coordination meetings. Attend other program, organizational and outside community meetings as assigned.
• Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.
• Other duties as assigned.

Qualifications, Skills and Abilities

• Two years of professional experience in the human services or related field demonstrated ability to exercise appropriate authority and sound judgment when needed, one year of which needs to include management and supervision of program staff and operations.
• Bachelor's Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration preferred.
• Demonstrated ability to exercise appropriate authority and sound judgment when needed.
• Must possess the ability to manage multiple projects with demanding deadlines, superior organizational abilities, and the demonstrated ability to maintain a quality work place in a fast paced and changing environment; ability to plan and implement innovative programs.
• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
• Consistent approach to upholding program and personnel policies and procedures and to support staff in doing so as the organization scales.
• Ability to coordinate, implement, assist in, supervise and evaluate program activities and diverse staff.
• Ability to establish and maintain effective working relationships with a variety of individuals and groups and provide supervision of staff in a compassionate and innovative way.
• Familiarity with the principles, practices and techniques of local, state, and federal contract management; contract negotiation, monitoring and evaluation; and supervision.
• Knowledge of Trauma-Informed Care and Harm Reduction philosophies in working with homeless and at-risk populations.
• Previous experience working with homeless populations and families is preferred. Knowledge of housing and community resources in the Bay Area is a plus.
• Highly organized; ability to work independently and as an effective and collaborative member of a team.
• Able to make regular entries, run reports and maintain a CRM client database.
• Good meeting facilitation skills.
• Bilingual English/Spanish language capacity desired
• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post-offer.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.

We look forward to your application!